Director of Operations (Arizona)

A leading national provider of security and facility services is seeking a Regional Director of Operations to oversee operational performance, profitability, and growth across an assigned geographic region. This executive-level role provides both strategic and operational leadership, ensuring service excellence, strong client relationships, and alignment with organizational objectives. This position partners closely with executive leadership, business development, and cross-functional teams to drive revenue growth, operational efficiency, and continuous improvement. Key Areas of Responsibility Regional Operational Leadership Financial Performance & P&L Oversight Client Relationship Management Business Development Support Strategic Execution Key Responsibilities Regional Operations Leadership Provide leadership and oversight to regional Directors, Branch Managers, and operational teams Ensure consistent execution of policies, procedures, and service standards Monitor service delivery metrics to maintain high client satisfaction and retention Address operational challenges and implement corrective action plans Maintain full regional P&L responsibility, including revenue growth, cost control, and margin performance Review financial and operational reports to ensure fiscal accountability Support budgeting and forecasting processes across the region Identify opportunities to improve operational efficiency and profitability Business Development Support Partner with Business Development to support regional growth initiatives Contribute to pricing strategy and proposal development Participate in client presentations and high-level prospect meetings Identify opportunities for organic growth within existing accounts Client & Market Leadership Build and maintain executive-level relationships with key clients Represent the organization in industry associations and regional networks Strengthen brand presence and market positioning within the region Recruit, develop, and retain high-performing leaders Provide coaching, mentorship, and performance management Foster a culture of accountability, collaboration, and continuous improvement Strategic Execution Execute regional strategies aligned with corporate objectives Contribute to long-term planning and organizational initiatives Collaborate cross-functionally to drive consistency and share best practices M&A Support Assist with post-acquisition integration as needed Qualifications Required Skills & Abilities Strong operational and financial acumen with demonstrated P&L ownership Proven leadership experience managing multiple teams or locations Excellent communication and interpersonal skills Strong analytical and problem-solving capabilities Ability to manage competing priorities in a fast-paced environment Strong client relationship and customer service orientation Proficiency in Microsoft Office or related tools Education & Experience Bachelor’s degree in Business, Management, or a related field required MBA or advanced degree preferred 8–12+ years of progressive operational leadership experience Direct P&L responsibility required Experience in security services or a related industry preferred Combination of office-based and field-based work Regular regional travel (approximately 30–50%) Ability to visit client sites in a variety of environments Extended periods of computer-based work as needed #J-18808-Ljbffr Waterstone Human Capital