Remote Call Center Patient Service Representative

Job Description

Job Description

***Must live in Texas to be considered***

Remote Call Center Patient Service Representatives will begin employment at a starting rate of $15.75 (Non-Bilingual in Spanish) - $16.00 (Bilingual in Spanish) per hour .

Upon successful completion of the 90-day introductory period and mastery of all service lines, employees receive a $1.00 per hour increase.

This pay progression recognizes employees' successful completion of training, demonstrated proficiency across all service areas, and continued commitment to providing exceptional customer service.

We're looking for motivated, patient‑focused professionals to join our team as Remote Call Center Patient Service Representatives !

A Day in the Life of a Remote Call Center Patient Service Representative may look like this:

• Provides initial customer service to all Patient Navigation Center contacts for multiple Lone Star Circle of Care (LSCC) service lines
• Performs insurance verification or sliding fee program screenings for patients in accordance with LSCC guidelines
• Assesses patient requests and implied needs, using probing and clarifying questions
• Assists patients with scheduling, confirmations, cancellations and rescheduling of appointments

We ask our Remote Call Center Patient Service Representatives to possess a minimum of:

• High school diploma or GED preferred; additional work experience may be substituted in lieu of education
• Minimum of one (1) year of customer service experience
• Excellent computer skills and the ability to learn new computer programs efficiently

The following experience/skills are preferred:

• Six (6) months prior medical office or healthcare setting experience
• Minimum three (3) months call center experience
• Bilingual English/Spanish language and writing skills 

Key Success Factors

Some key factors that will make an individual successful in this role:

• Strong communication skills and a positive, team‑oriented attitude
• Ability to work independently in a remote setting
• Comfortable navigating multiple systems during calls
• Dependable, punctual, and able to meet performance expectations