Customer Service Representative - Insurance

Job Description

Job Description

Join a premier insurance agency in Harrodsburg, Kentucky, that values customer service above all else. As a Customer Service Representative focused on P&C, you'll become an integral part of our close-knit team. You'll enjoy a welcoming office environment and the opportunity to directly impact our clients' businesses.

At our agency, we pride ourselves on our commitment to excellence. We strive to provide personalized service tailored to each client's unique needs. In this role, you'll have the chance to build lasting relationships with our clients, ensuring their insurance needs are met with precision and care.

If you are passionate about exceeding customer expectations, dedicated to delivering top-notch service, and eager to work alongside a team that values collaboration and positivity, we are looking for someone like you. Apply today and be a part of our customer-centric mission!

Responsibilities

Client Assistance: Provide support to commercial and P&C clients, answering inquiries and resolving issues promptly. Inbound Communication: Manage incoming calls and emails efficiently, ensuring clients receive timely responses. Policy Support: Assist with policy changes, renewals, and updates for insurance clients. Documentation: Maintain accurate records of client interactions and policy details in our system. Problem Solving: Address client concerns effectively, offering solutions to meet their needs. Collaboration: Work closely with colleagues to ensure a seamless client experience and efficient service delivery.Ability to work productively in remote location. Hybrid and in-office also available.

Requirements

Experience: Previous experience in insurance is required.

P&C license preferred.

Communication Skills: Excellent verbal and written communication abilities to interact with clients and team members effectively.

Organization: Strong organizational skills to manage multiple tasks and priorities efficiently.

Customer Focus: A genuine commitment to delivering exceptional service and building positive relationships with clients.

Professionalism: Ability to maintain confidentiality, discretion, and a high level of integrity in all interactions.

Detail-Oriented: Keen attention to detail to ensure accuracy in policy documentation and client communication.

Ability to work productively in remote location. Hybrid and in-office also available.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Life Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Work from Home
• Flexible Schedule
• bonus