Office Manager

Office ManagerThe Collision Center Office Manager coordinates and oversees administrative duties. Ensures that the office operates efficiently and smoothly. Responsibilities include working closely with the General Manager to create a team environment producing high-performance results, providing all administrative support to a collision center, managing, training, motivating, and monitoring the performance of Receptionists and Customer Service Reps, ensuring RO (repair orders) are balanced accurately, and Standard Operating Procedures (SOP) are being followed, providing accurate HR-related administration and recordkeeping for all center associates, maintaining and keeping an open line of communication with parts vendors and parts coordinator to assist with parts returns and credits, maintaining and balancing AR (accounts receivables), AP (accounts payables), and deposit procedures within company standards, providing outstanding customer service to all internal and external customers, preparing and completing paperwork for the final customer packet prior to vehicle delivery, supporting General Manager with maintaining DRP (Direct Repair Programs) validates and reconciling final invoice, providing post repair plan communication including all vehicle status updates, and performing other related duties as assigned.Qualifications include being at least 18 years of age, having a High School Diploma or GED, an Associate's degree preferred or equivalent combination of education, experience, and training, minimum 4 to 6 years of customer service experience or administrative office assistant experience, automotive industry experience preferred, a customer-focused approach to troubleshooting, resolving problems, and ensuring repeat business, strong analytical and problem-solving skills, excellent written and verbal communication skills, proficiency in Microsoft Office Suite, ability to adapt to a fast-paced environment, working estimating knowledge, including systems preferred, and advanced knowledge of general office management. A/P, A/R, Payroll, Etc.Behaviors/Competencies include integrity, respect, and accountability at every level and in every interaction, customer service, providing the highest level of customer service while building customer satisfaction and retention, innovation, developing and displaying innovative approaches and ideas to our business, and teamwork, contributing to building a positive team spirit. Supports everyone's efforts to succeed.Physical & Environmental: While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required.Classic Collision is an Equal Opportunity Employer. As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex, including pregnancy, sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws. Reasonable Accommodations Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e-mail View email address on click.appcast.io or call View phone number on click.appcast.io.