Assistant Director of Graduate Recruiting for Online Programs

Position Title:Assistant Director of Graduate Recruiting for Online ProgramsPosition Type:RegularHiring Range:$70,600 - $84,700 annual; Compensation will be based on education, experience, skills relevant to the role and internal equityPay Frequency:AnnualA. POSITION PURPOSEThe Assistant Director will report to the Director of Graduate Recruiting for Santa Clara Online. This position is responsible for recruiting at the top level of the funnel for Santa Clara Online.The Assistant Director of Graduate Recruiting for Online Programs works to identify leads and recruit prospective applicants to grow enrollment for the online graduate programs. This individual will also be managing day-to-day admissions processing and communications to support applicants and admitted students while maintaining a high level of customer service.A typical work day consists of nurturing leads (via emails, phone calls, text messages, information sessions, and/or one-on-one advising sessions) as well as communicating with applicants throughout the entire admissions cycle regarding application completeness and status.B. ESSENTIAL DUTIES AND RESPONSIBILITIESRecruitment (50%)Enrollment Management (20%)Marketing Analysis (10%)Customer Service (5%)Technology (10%)Other Duties as Assigned (5%)SPECIFIC DUTIES AND RESPONSIBILITIESOutreach and Recruitment Efforts:Proactively develops and assesses recruitment tactics by evaluating maximum effectiveness and efficienciesServe as the primary contact for prospective students and applicants by creating a positive applicant experience and guiding them through the admissions processEstablish prospect pools to ensure targets for quality and quantity are met or exceededIncrease Santa Clara Online’s visibility through outreach programs, graduate school fairs, training seminars and presentations for recruitment of students from targeted communitiesTrack and monitor student movement through the online application process and guide them to meet specific deadlinesCollaborate with other admissions departments on campus to streamline and understand processes.Execute the day-to-day recruitment activities including but not limited to outreach and recruitment, prospect and lead generationRepresents Santa Clara Online at events on and off campus for prospective students, virtual events, undergraduate institutions, agency and district partnersMaintain current and thorough knowledge of the university and the various online degree programsBe knowledgeable and answer questions regarding graduate online programs, degree requirements and application process.Enrollment ManagementDevelop a deep understanding of our recruiting funnel for all online programsUtilize data to drive growth in the prospect pool with an eye towards increasing the pool of qualified applicantsAssist Director of Graduate Recruitment in analyzing and interpreting data for the online programs to support the overall enrollment activitiesOversee effective recruiting events for online graduate programs and work in tandem with the various colleges and schoolsMarketing (as it pertains to recruitment)Maintain and implement ongoing marketing campaigns in SlateIdentify new opportunities and platforms to increase visibility and promote our online programsEngage current students and alumni to assist with promotion of programs and solicit volunteers to assist with recruitment opportunities (e.g., social media and online events)TechnologyUtilizes a variety of admissions/application systems: SLATE, Workday, Zoom, Google platform, and other CRM/admissions tools.Other Duties as AssignedC. PROVIDES WORK DIRECTION TO:1-2 student employees.D. RECEIVES WORK DIRECTION FROM:Director of Graduate RecruitmentE. QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.1. Education and ExperienceBachelor’s Degree Required, Master’s degree preferred.Minimum 3-5 years of relevant work experience preferred, preferably in higher education administration.Experience in university admissions, preferably graduate level admissions, or sales2. KnowledgeExpertise in admissions and/or graduate school recruiting preferredKnowledge of graduate programs in various disciplinesUnderstanding of higher education marketingWorking knowledge of enrollment CRM, student information systems and other technology solutions in student marketing and recruitment.Comfortability with online technology platforms.Understanding and support of the Jesuit tradition of education and a commitment to the fundamental values of service to others, community and diversity.3. SkillsOral and written communication skills including experience in speaking to groups of various sizes and of varying culturesOrganizational skills including time management, multitasking and project completionCommitment to customer service, both internal and external to the departmentInnovation and creativity in thinking and problem solving.4. AbilitiesExceptional administrative skills.Ability to manage complex processes and procedures with attention to detail and accuracy.Demonstrated ability to independently carry out tasks of varying complexityAbility to exercise sound and appropriate judgment in a challenging work environmentDemonstrated ability to cultivate collaborative interpersonal relationships with internal and external constituencies.Ability to maintain a high level of confidentiality.Must be flexible and able to adapt to changing situations as well as ability to operate as an integral part of the Santa Clara Online team.F. PHYSICAL DEMANDSThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and allother applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.Considerable time is spent at a desk using a computer terminal.May be required to travel to other buildings on the campus.May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.Some evening and weekend work will be requiredMay be required to travel to outside clients, customers, vendors or suppliers.G. WORK ENVIRONMENTThe work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.Typical office environment.Mostly an indoor office environment with windows.Office with frequent interruptionsSanta Clara Online has a hybrid work schedule with flexible remote work scheduling. Regular in-person days in office will be required.TelecommuteSanta Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.EEO StatementEqual Opportunity/Notice of NondiscriminationSanta Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at .Clery Notice of AvailabilitySanta Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website . To request a paper copy please call Campus Safety at View phone number on click.appcast.io. The report includes the type of crime, venue, and number of occurrences.Americans with Disabilities ActConsistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at View email address on click.appcast.io or by phone at View phone number on click.appcast.io. Please note : This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact View email address on click.appcast.io . #J-18808-Ljbffr