On-Call Removable Technical Advisor

On-Call Removable Technical Advisor

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. We are seeking to fill a number of key positions within our organization including this On-Call Removable Technical Advisor opportunity at NDX Stern Empire located in Houston, TX.

The regular scheduled hours for this position are from 7:00 a.m. to 12:00 p.m., Monday through Friday, and subject to change from time to time. This is a full-time opportunity featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holidays, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Assist in training team members to ensure company quality standards are being maintained.
• Maintain and expedite workflow and quality control through the removable department while keeping overtime to a minimum.
• Work with the General Manager and Lab Administrator to monitor employee performance and quality.
• Together with the other Removable manager, ensure all cases are checked for quality and sign off on each case with the QC card.
• Use technical expertise to determine remake reason and make appropriate decision on charge or no-charge for case.
• Primary technical contact for customer related questions/concerns and updates, be diligent on customer call backs and adding notes into Magic Touch system.
• Ensures department is clearing task reports daily, updates General Manager as per progress.
• Ensures on-time delivery of 95%, overall average of case turn-around time (TAT) at 5.5 days and external quality remakes at 6% or less.
• Ensure the cleanliness of the department and the general upkeep of equipment and process areas.
• Ensure all safety compliance rules and regulations are being upheld in the department and work with the department safety liaison for updates from the Safety Committee.

Skills and Abilities Required:

• Must be able to read, write, speak and understand English.
• Ability to effectively present information to team members and management team.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Intermediate skill sets in Microsoft Office products.
• Accuracy and attention to detail is imperative.
• Familiarity with internal systems in regards to scheduling, updating, remakes and task tracking.
• Must maintain organization to successfully and timely complete the variety of tasks associated with this position.
• Ability to have complex technical conversations with customers and in-network labs.

Minimum Education and Experience Required:

• Preferred: High School diploma or equivalent.
• Minimum 7 years related experience, or equivalent combination of education and experience.

Hazardous Materials or Equipment Used:

• Office Equipment (Computer, Copier, Paper Cutter, etc.).
• All chemicals within department.

Physical Requirements:

• Regularly required to sit, stand, walk, bend, kneel and/or reach.
• Ability to read and comprehend written communications.
• Vision capabilities: Depth perception, attention to detail.
• Push, pull, lift, and/or carry up to 25 pounds.
• Ability to effectively communicate information.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.