L3 Microsoft 365 Engineer

Microsoft 365 Administration • Provide L3 support for Microsoft 365 services and act as the final escalation point for complex incidents. • Design, implement, and maintain Microsoft 365 solutions aligned with business requirements. • Perform tenant administration, health monitoring, and service optimization. Exchange Online • Manage Exchange Online administration, mail flow, transport rules, connectors, and compliance policies. • Troubleshoot complex mailbox, calendaring, mail routing, and hybrid Exchange issues. • Support email migration and modernization initiatives. Microsoft Teams • Administer Teams policies, governance, voice configurations, and collaboration services. • Troubleshoot Teams client, meeting, calling, and integration issues. • Support Teams adoption and optimization initiatives. SharePoint Online • Manage SharePoint Online sites, permissions, storage, content management, and governance. • Troubleshoot site performance, access, search, and integration issues. • Support collaboration and document management solutions. Microsoft Entra ID (Azure AD) • Administer user lifecycle management, groups, RBAC, Conditional Access, MFA, and Identity Governance. • Manage SSO, application integrations, and federation services. • Support identity security, access reviews, and compliance initiatives. Security & Compliance • Implement and maintain Microsoft security best practices. • Support audits, compliance requirements, and security investigations. • Collaborate with cybersecurity teams to enhance tenant security posture. Automation & Continuous Improvement • Develop automation scripts using PowerShell. • Create operational runbooks and knowledge articles. • Identify opportunities for service improvements and operational efficiencies. Required Skills • Expert knowledge of Microsoft 365 administration. • Strong expertise in: o Exchange Online o Microsoft Teams o SharePoint Online o Microsoft Entra ID (Azure AD) • Experience with PowerShell scripting and automation. • Strong understanding of Microsoft 365 security and compliance features. • Experience with hybrid environments and identity synchronization. Preferred Qualifications • Microsoft Certified: Enterprise Administrator Expert. • Microsoft Certified: Identity and Access Administrator Associate. • Microsoft Certified: Messaging Administrator Associate. • Experience with Intune, Purview, Defender, and Power Platform is desirable. Key Competencies • Advanced troubleshooting and problem-solving skills. • Strong stakeholder communication and documentation skills. • Ability to lead major incident resolution and root-cause analysis. • Experience working in global 24x7 enterprise environments.SummaryLocation: Chicago, ILType: Full time