Human Resources Manager

Human Resources Manager

Metropolis Resort is seeking an experienced, hands-on Human Resources Manager to lead our people strategy, HR operations, recruiting, employee relations, and compliance efforts.

Located in Eau Claire, Wisconsin, Metropolis Resort is a locally owned hospitality and entertainment destination with approximately 230 employees. Our property includes a 111-room hotel, Chaos Waterpark, Action City, City Eats, Caribou Coffee, event spaces, and numerous family-entertainment attractions. A major 55,000-square-foot expansion is expected to add approximately 50 positions to our team.

The Human Resources Manager will report to the General Manager and serve as the senior HR leader for the organization. This is an on-site, highly visible position requiring a leader who can balance strategy with hands-on execution.

Responsibilities & Duties:

• Develop and execute an HR and workforce plan supporting business growth and seasonal demand
• Lead recruitment for hourly, seasonal, professional, and leadership positions
• Build strong candidate pipelines and improve hiring, interviewing, selection, and offer practices
• Execute onboarding systems
• Advise department leaders on staffing, performance, compensation, and employee relations
• Coach managers on feedback, documentation, corrective action, and accountability
• Manage employee complaints, workplace investigations, conflict resolution, accommodations, leaves, attendance issues, and separations
• Oversee performance reviews, goal setting, and performance-management processes
• Manage compensation practices, job descriptions, classifications, wage reviews, and internal equity
• Oversee benefits administration, annual enrollment, employee records, policies, and handbook updates
• Oversee payroll processes, ensuring accurate and timely payroll, wage and hour compliance, timekeeping practices, payroll reporting, and coordination with accounting and payroll providers
• Ensure compliance with applicable federal, Wisconsin, and local employment requirements
• Partner with Accounting, Director of Training and Development, operational leadership, employment counsel, benefit providers, and insurance partners
• Improve HR technology, workflows, reporting, and documentation
• Track turnover, time to fill, retention, onboarding completion, staffing levels, and other workforce metrics
• Lead and develop members of the HR team

Required Qualifications

• Bachelor's degree in human resources, business, organizational leadership, or a related field, or an equivalent combination of education and progressively responsible experience
• At least two to three years of broad human resources experience
• Significant experience in employee relations, recruiting, performance management, compliance, and leadership advising
• Strong knowledge of employment practices and the ability to identify when legal or technical guidance is needed
• Proven ability to conduct workplace investigations and handle sensitive employee matters
• Excellent communication, coaching, organization, judgment, and follow-through
• Ability to work primarily on-site and maintain appropriate flexibility for a multi-shift operation

Preferred Qualifications

• HR leadership experience in hospitality, entertainment, attractions, food and beverage, retail, healthcare, manufacturing, or another multi-shift environment
• Experience supporting an organization with 200 or more employees
• Experience with rapid growth, seasonal staffing, a major expansion, or a new-property opening
• Experience implementing or improving HR systems and workforce reporting
• SHRM-SCP, SHRM-CP, SPHR, or PHR certification

The Right Person Will Be

• Visible, approachable, and comfortable spending time throughout the operation
• Direct, fair, and willing to address issues early
• Practical and action-oriented
• Organized and dependable
• Strategic, curious, and comfortable using data
• Able to build trust with employees and leaders
• Capable of creating HR systems that managers can realistically use
• Committed to strengthening both the employee experience and business performance

What We Offer

• A full-time creative leadership opportunity in a fun, fast-paced environment
• Competitive salary compensation based on experience
• Opportunities to lead high-impact, visible creative work
• Discounts across the resort
• Work location: On-site in Eau Claire, Wisconsin
• Reports to: General Manager

Metropolis Resort is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs without unlawful discrimination.