Vice President of Operations

Job Description

Job Description

WRMC is seeking a strategic and results-driven Vice President of Operations to lead property operations across a multi-state HOA property management organization. This position plays a critical role in driving operational excellence, strengthening client relationships, developing teams, and supporting the company's continued growth.

The ideal candidate is a hands-on leader with extensive property management experience, strong business acumen, and a proven ability to drive organizational performance. This individual will balance strategic vision with operational execution while fostering a culture of accountability, collaboration, and exceptional service.

Responsibilities

Leadership & Team Development

• Lead, mentor, and develop operational management teams to drive high performance, accountability, and professional growth.
• Build high performing teams through effective coaching, succession planning, and development.
• Foster a culture of collaboration, continuous improvement, and service excellence.

Operational Excellence

• Provide oversight of property operations, including financial performance, administrative functions, maintenance, and service delivery.
• Establish and implement standardized operating procedures to drive consistency, efficiency, and compliance across the portfolio.
• Evaluate operational performance, resolve complex challenges, and identify opportunities to enhance productivity and service quality.

Client Relationships & Retention

• Build and maintain strong relationships with HOA Boards and key clients, serving as an resource for escalated concerns.
• Develop proactive client retention strategies and strengthen relationships with key accounts and watchlist communities.

Strategic Planning & Business Growth

• Partner with executive leadership to develop and execute operational strategies aligned with organizational goals and growth objectives.
• Identify opportunities to improve efficiency, strengthen service offerings, and support business growth.

Financial Performance & Risk Management

• Oversee financial performance and collaborate with operational leaders to ensure accurate budgeting and responsible financial management.
• Identify revenue-generating opportunities and initiatives within WRMC’s portfolio that contribute to organizational profitability.
• Ensure compliance with applicable regulations, company policies, and industry standards while proactively mitigating operational risks.

Requirements

• 10+ years of property management or hospitality management experience, including significant operational leadership responsibility, or an equivalent combination of education and experience.
• Bachelor's degree in business or a related field preferred.
• CMCA, AMS, and/or PCAM designations preferred.
• Strong financial acumen, including budgeting, financial analysis, and operational performance management.
• Proven ability to build client relationships, manage escalated concerns, and drive client retention.
• Exceptional leadership, coaching, communication, and problem-solving skills.
• Strategic mindset with the ability to translate business objectives into actionable operational plans.
• Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
• Ability to travel up to 25% to property locations as business needs require.

Why Join WRMC?

At WRMC, operational excellence begins with exceptional leadership. As Vice President of Operations, you'll have the opportunity to influence company strategy, strengthen client partnerships, and make a meaningful impact across a diverse portfolio of communities.

We also offer a competitive benefits package designed to support your professional and personal well-being, including a hybrid work schedule, an onsite fitness facility, comprehensive benefits, and a 401(k) plan with employer matching contributions.