Community & Operations Manager

Community & Operations ManagerDo you thrive on connecting with people while keeping operations organized and running smoothly? This growing technology-focused organization is seeking a Community & Operations Manager to serve as a key point of contact for members, visitors, presenters, and community partners while overseeing the day-to-day operations of its flagship technology incubator and Learning Center. This hands-on role combines office management, program coordination, event support, community engagement, and promotion of technology education programs throughout the Charleston area.The CompanyThis organization supports the growth of the regional technology economy through programs, educational opportunities, events, and collaborative spaces that bring together innovators, entrepreneurs, and technology professionals.Its community-focused facilities provide a professional environment where startups, founders, educators, and local partners can connect, develop new ideas, and contribute to the region's innovation ecosystem.This role supports the organization's flagship technology incubator and Learning Center by managing daily operations, coordinating classes and events, promoting programs, and creating a welcoming experience for members and community participants.The Compensation$70,000 Annual Base Salary Commensurate with ExperienceThe Location100% Fully Onsite Position based in downtown Charleston, SCMonday to Friday (8 AM - 5 PM)The BenefitsStipend for Healthcare InsuranceGoogle-backed Learning CenterDaily access to founders, startups, VCs, and presenters passing through the incubatorNamed regional events — iFiveK, DIG SOUTH Tech Summit, Charleston Tech WeekOwnership/input on shaping Learning Center programmingThe RoleManage financial records, invoices, membership renewals, dashboards, data records, and reporting systems.Oversee office supplies, equipment, vendor relationships, mail, package distribution, and storage organization.Coordinate internal meeting schedules, shared-space bookings, and day-to-day office logistics.Maintain shared spaces, including kitchens, conference rooms, and common areas, ensuring they remain clean, organized, and functional.Own daily operations for the Learning Center, including scheduling, setup, teardown, and cleanup.Coordinate calendars for classes, certificate programs, and meetups while working with presenters and community partners to maintain engaging programming.Manage registration, attendance tracking, and materials for classes, workshops, and certificate programs.Promote Learning Center programs through social media, email, flyers, and grassroots community outreach.Coordinate private space bookings and rentals for meetups, corporate meetings, and events, including catering and room setup.Build and maintain relationships with presenters, community organizations, and local businesses to expand programming opportunities.Gather participant feedback and apply insights to improve the Learning Center's program lineup.Coordinate event logistics, including setup, breakdown, and day-of support.Draft and distribute community updates, announcements, and communications through email and social media.Collaborate with the team to create opportunities that strengthen connections throughout the local technology ecosystem.Represent the organization at partner events, meetups, and local functions to promote the incubator and Learning Center.Welcome and support members, visitors, vendors, and class participants with professionalism and warmth.Lead onboarding for new residents and introduce them to available membership benefits and resources.Build relationships with members, gather feedback, and proactively address their needs.Conduct tours for prospective residents, students, and community partners.Maintain a professional, collaborative, and welcoming environment throughout shared spaces.The Background ProfileBachelor's Degree in Business, Communications, Public Relations, or a related field3+ years of experience in office management, program or class coordination, facilities coordination, or community managementExperience managing schedules, logistics, records, and operational detailsProficiency with Microsoft Office and Google WorkspaceExperience with QuickBooks or similar financial and business management toolsComfortable using artificial intelligence tools such as Claude, ChatGPT, or GeminiExperience using social media platforms for communication or promotionThe Ideal BackgroundWarm, approachable, and naturally personableHighly organized with exceptional attention to detailCommunity-focused with a genuine interest in creating value for members and program participantsHigh-energy and comfortable working directly with people rather than remaining behind a deskFlexible and resourceful when priorities or circumstances changeReceptive to constructive feedback and committed to continuous improvementExperience teaching, coordinating, or promoting classes, workshops, or certificate programsExperience with advocacy or nonprofit fundraisingKnowledge of local government and political landscapesPassion for economic development and technology-focused business communitiesStrong relationship-building and community engagement skillsComfortable representing an organization at public events and community functions