Catering Operations - FIFA World Cup 26 | All Host Cities

Catering Operations - FIFA World Cup 26™ | All Host Cities

Department: Tournament Time Role | EG

Employment Type: Fixed Term Contract

Location: All Locations

Description

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.


FIFA World Cup 26 Skills Framework
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one's behavior, while assuming consequences of one's own actions and/or decisions and learning from one's mistakes.


DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.


INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.


INITIATIVE: Capacity to do things on one's own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.


LEADERSHIP: Ability to lead one's contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team's skills and talents.


VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Main Activities and Responsibilities

The Catering Operations role is a core position within the FIFA World Cup 26™ Catering & Venue Operations team, supporting the planning, delivery, and oversight of all food and beverage services across Host Cities.

This unified evergreen job profile consolidates responsibilities across Catering Managers and Catering Supervisors, ensuring consistent service standards, operational readiness, and seamless execution of catering operations at venues and operational sites. This job posting supports multiple catering roles, including:

• Catering Manager
• Catering Supervisor

Catering Manager - Key Responsibilities

• Oversee catering logistics, meal distribution, and service execution in line with FIFA standards.
• Manage daily operations of workforce, volunteer, and broadcast dining areas, including meal box distribution and coffee services.
• Coordinate catering rate card services and service orders in partnership with the Central Catering Team.
• Attend venue operations meetings to align on daily plans and resolve issues proactively.
• Monitor food safety, hygiene, service quality, and compliance with FIFA catering requirements.
• Support wayfinding and signage needs in collaboration with Look & Feel teams.
• Deliver daily reporting, post-service debriefs, and performance tracking to the Central Catering Team.
• Support sustainability initiatives and ensure operational readiness throughout the tournament.

Catering Supervisor - Key Responsibilities

• Support the Venue Catering Manager with day-to-day catering logistics and service execution across assigned Functional Areas.
• Supervise meal distribution, dining operations, and service schedules, escalating issues as needed.
• Conduct regular walk-throughs to monitor readiness, guest experience, food safety, hygiene, and service quality.
• Oversee media dining areas and support meal box distribution to ensure correct zone servicing.
• Assist with coordination of rate card catering services, confirming deliveries and escalating discrepancies.
• Represent catering operations in venue meetings and provide operational updates to catering teams.
• Participate in post-service debriefs and support continuous improvement initiatives.
• Promote sustainability practices and ensure operational coverage during extended tournament hours.

Tournament-Time Requirements

• Work extended hours, including evenings, weekends, and holidays, during peak tournament periods.
• Maintain high situational awareness in fast-paced, large-scale operational environments.
• Support multiple venue operations as needed across the host city.

Your Profile

Education & Qualifications

• Bachelor's degree in Hospitality Management, Culinary Management, Event Operations, Business Administration, or related field preferred.
• Equivalent professional experience in catering operations, event catering, hospitality, or high-volume food service management will be considered.

Work Experience

• Experience in large-scale catering operations, high-volume event catering, sports event operations, or hospitality management.
• Strong background in workforce dining, media catering, venue-level service operations, and multi-stakeholder coordination.
• Experience working with external vendors and internal cross-functional teams.
• Experience in financial tracking, meal reconciliation, or F&B budgeting is an advantage.
• Proven ability to work in fast-paced, high-pressure, and time-sensitive environments.

Language

• Fluent in English (required)
• Spanish and/or French proficiency is a strong plus
• Additional languages beneficial due to the international workforce and guest groups.

Technology

• Experience with F&B management systems, catering ordering platforms, and operational dashboards.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook).
• Ability to use digital reporting tools, data tracking systems, and communication platforms (TOC systems, BEO systems, Monday.com, etc.).

Equal Opportunities

FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.