Bilingual Customer Service Representative - Tampa, FL, USA

Who are we?

At AnswerHero, we've been the trusted voice behind thousands of growing businesses since 2010. We're not your typical call center, we don't do telemarketing, debt collections, or tech support. What we do is deliver exceptional first impressions: real-time message taking, appointment scheduling, and warm, professional call handling that makes every caller feel heard.
If you're a compassionate communicator who values meaningful conversations and wants career, not just a job, we want to hear from you!
What You'll Do

As a Bilingual Phone Operator at AnswerHero, you'll be the first voice our clients' customers hear, a role that carries real impact every single day. Your responsibilities include:
Answering inbound calls promptly and professionally on behalf of our business clients
Communicate fluently in both English and Spanish
Take accurate, clear messages and relay them to clients in real time
Schedule appointments and provide general client support per client instructions
Following client specific call-handling instructions with care and consistency
Deliver a warm, efficient, and courteous experience on every call
Requirements

What does it take to be a part of the #HeroSquad?
Fluency in both English and Spanish (verbal and written)
High school diploma or equivalent
Strong empathy, active listening, and professional telephone manners
Attention to detail and the ability to type accurately while on a call
Reliable internet and dedicated workspace to ensure a professional setting
Dependability consistent attendance is essential in a 24/7 operation
Availability to work at least one weekend day
Benefits

Why You'll Love Working at AnswerHero
Thorough Training Provided: No prior experience? No problem. We set you up to succeed from day one
Room to Grow: Explore future opportunities within AnswerHero to highlight your talents
Supportive Team Environment: You'll feel connected and appreciated from day one
Meaningful Work: Every call you take has a direct impact on real business
Competitive pay + bilingual premium, your Spanish skills are a valued asset, and we pay accordingly
Flexible Setup: Remote-friendly options available
Benefits (Full-time Employees)

Medical, dental, and vision insurance
Accrual based Paid Time Off (PTO)
Paid federal holidays per year
Company-provided equipment

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