Service Technician - Intermediate

What defines success at ADT? The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. Key Responsibilities Services fire and carbon monoxide detection, networking, hosted video solutions, and access control. Follow and complete required processes of wired/wireless technology and connection procedures. Test and validate system signals/communication with central monitoring to properly establish service. A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home. Qualifications - External What are we looking for? Service experience Technical aptitude Strong verbal communication Customer focused and customer driven mindset Thrive in the face of uncertainty Valid driver's license High School degree or the equivalent Benefits Full benefits on the 1st of the month after 31 days of employment Casual, yet energetic and engaging work environments Medical, Dental, Vision, 401(k) with employer matching Paid vacation time (We all need to recharge) Tuition reimbursement, employee referral bonuses A culture of coaching, development and career growth opportunities Position Summary The Residential Service Technician is a troubleshooter and service expert who is responsible for alleviating concerns the customer may have regarding a security system. The Residential Service Technician advises customers and the customer care center of the status of systems and processes inspections. Locate and alleviate trouble with damaged equipment or wiring. Readjust equipment, repair or replace inoperative equipment and test for operation. Read blueprints, building and electrical plans in order to complete equipment repairs. Prepare trouble order forms to report temporary repairs. Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. Education and Certification High school diploma or GED. Experience Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line. Skills Excellent communication skills. Able to read building electrical and sprinkler plans as required for clearing equipment trouble Standing, stooping, lifting ,climbing ,crawling Valid driver's license required. Fair Chance Statements Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance. Equal Employment Opportunity Statement ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more. #J-18808-Ljbffr ADT Security Services