Business Analyst

General Position Summary Work collaboratively with the Business Unit Leaders to review, analyze and evaluate business systems and user needs in a matrix organization. Document requirements, define scope and objectives and formulate systems and reports to support the overall business strategies. This position is located in Jacksonville, Florida. Essential Duties & Responsibilities Determine operational objectives by studying business functions and trends, gathering information, evaluating output requirements and formats, and creating supporting reports. Construct workflow charts and diagrams, study system capabilities, and write specifications to encapsulate the business service delivery needs. Work closely with team members to identify opportunities to improve productivity, scalability, and profitability of the Business Unit by studying current practices, industry trends, and identifying needs with a focus on short and long‑term business goals. Recommend controls by identifying problems and writing improved procedures. Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions. Prepare technical reports by collecting, analyzing, and summarizing information and trends. Conduct and coordinate financial, product, market, operational, and related research to support strategic and business planning within the various departments and programs of the Business Unit. Interpret, evaluate, and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision‑making. Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports. Suggest changes to Senior Management using analytics to support recommendations and actively participate in the implementation of approved changes. Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement. Conduct insightful, ad hoc analyses to investigate ongoing or one‑time operational challenges. Supervisory Responsibilities This position does not require direct reports but does require the need to manage groups of people, facilitate meetings and oversee Subject Matter Experts to complete assigned tasks. Other Duties & Responsibilities Facilitate large groups, manage conflict, and arrive at a comprehensive decision. Follow‑up and follow through on deliverables for the business and from SMEs. Participate in, and occasionally manage, daily huddles to ensure all parties are aware of project status, timelines, roadblocks and upcoming deliverables. Other duties and responsibilities as assigned. Education & Experience Education: Bachelor’s Degree or equivalent work experience. Related Experience. Project management engagements. Business requirements documentation skills and/or participation requirements delivery. PMP, CAPM, or CBAP certification or demonstrated knowledge of BABOK helpful. Travel Some travel required. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports. Ability to speak effectively before groups of customers or employees of organization. Excellent written and verbal communication skills. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Operations Strong knowledge of Microsoft Office Suite and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping, and other applications used in the performance of job duties. Proficiency in advanced Excel, BI tools, SQL, and experience with ERP/financial systems. Process mapping experience using Visio or other mapping application. Planning/Organization Ability to prioritize and re‑prioritize as situations and needs change throughout the workday. Ability to multi‑task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work. Working Conditions Cubicle working environment. Noise level in the work environment is usually moderate. Physical/Environmental Demands Stand – Under 1/3 Time. Walk – Under 1/3 Time. Sit – Over 2/3 Time. Use hands to finger, handle, or feel – Over 2/3 Time. Reach with hands and arms – Under 1/3 Time. Climb or balance – None. Stoop, kneel, crouch or crawl – Under 1/3 Time. Talk or hear – Over 2/3 time. Taste or smell – None. Other – None. Physical Activity Level The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms. Manual Dexterity Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Special Vision Requirements Specific vision abilities required by this job include close vision and ability to adjust focus. Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr