Honda Service BDC Administrator

Service BDC Administrator Wanted at Priority Honda Hampton!

Are you organized, customer-focused, and great at multitasking? Priority Honda Hampton is looking for a Service BDC Administrator to help deliver an outstanding customer experience while supporting one of the area's busiest service departments. Located on Mercury Boulevard in Hampton, Priority Honda Hampton is part of the growing Lithia & Driveway family, one of the largest automotive retailers in North America.

What You'll Do

• Answer incoming service calls, emails, and text inquiries
• Schedule and confirm service appointments
• Follow up with customers regarding missed appointments and recommended maintenance
• Communicate effectively with service advisors and management
• Maintain accurate customer records and appointment information
• Assist with customer satisfaction initiatives and service retention efforts
• Deliver a professional and friendly experience with every customer interaction

What We're Looking For

• Previous BDC, call center, customer service, or automotive dealership experience preferred
• Strong communication and phone skills
• Excellent organizational and time-management abilities
• Ability to multitask in a fast-paced environment
• Positive attitude and team-first mentality
• Basic computer proficiency and experience with CRM systems is a plus

What We Offer

• Competitive hourly pay
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company benefits
• Employee Stock Purchase Plan
• Career advancement opportunities within Lithia & Driveway
• Employee discounts and dealership perks
• A supportive team environment with opportunities for growth

At Priority Honda Hampton, we believe in putting customers first while creating opportunities for our employees to succeed. You'll be part of a dealership known for its commitment to customer service, community involvement, and employee development.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Apply today and start your career with a company that invests in your success!

Job Type: Full-Time Pay: Hourly (based on experience) Location: Hampton, VA Experience: Previous BDC, customer service, or dealership experience preferred but not required.

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.