Enterprise Tools Presales Solutions Architect

Cognizant is looking for a highly accomplished Presales Solution Architect with deep expertise in Observability, AIOps, Site Reliability Engineering (SRE), ITSM, ITOM, Automation, and Hybrid Cloud ecosystems. This role will lead strategic customer engagements, architect enterprise-scale digital operations solutions, and drive operational transformation through modern observability and service management platforms. The ideal candidate will combine strong architectural leadership, consultative presales experience, and executive stakeholder engagement skills to design differentiated solutions that deliver measurable business value and operational excellence. Responsibilities Lead advanced discovery workshops to assess client operational ecosystems, tooling landscapes, service management maturity, and cloud infrastructure architectures. Identify architectural gaps, modernization opportunities, and platform rationalization initiatives across monitoring, observability, ITSM, ITOM, and automation domains. Develop end-to-end reference architectures, solution blueprints, and conceptual designs for observability, AIOps, SRE-aligned operations, CMDB-driven topology mapping, federated monitoring, and data ingestion frameworks. Architect enterprise integration strategies leveraging APIs, webhooks, event buses, configuration repositories, and data exchange platforms aligned with enterprise standards. Design interoperability models across SIAM, IT Operations, DevOps, CloudOps, Digital Experience Monitoring, and enterprise operations ecosystems. Own technical solutioning during RFI/RFP processes, including solution rationale, architecture recommendations, implementation roadmaps, operational benefits, KPIs, SLOs, ROI, and TCO models. Collaborate with sales, bid, and pursuit teams to create differentiated solution strategies and customer-focused value propositions. Develop executive-level presentations, solution playbooks, transformation roadmaps, heatmaps, and value realization frameworks. Lead solution defense sessions, technical validations, architectural reviews, and presentations with CIOs, CTOs, Enterprise Architects, and executive stakeholders. Define commercial solution constructs including licensing models, bill of materials (BoM), bill of quantities (BoQ), and consumption-based models across observability, AIOps, ITSM, and automation platforms. Develop SIAM operating models, multi-vendor governance structures, and process orchestration frameworks across Incident, Problem, Change, Event, and Request Management processes. Conduct operational maturity assessments utilizing service management metrics, CMDB health, process performance indicators, and tool adoption analytics. Recommend transformation programs covering observability modernization, automation enhancement, AIOps adoption, and SRE-driven operational transformation. Design reliability engineering frameworks, service availability governance models, error budget policies, and proactive operational management strategies. Architect GenAI-enabled operational solutions including intelligent observability, AI-assisted troubleshooting, operational insights, auto-summarization, and knowledge augmentation capabilities. Partner with engineering, product, and delivery teams to validate solution feasibility, transition approaches, and deployment architectures. Contribute to organizational thought leadership through whitepapers, competitive assessments, architectural frameworks, and industry best practices. Evaluate emerging technologies and trends across OpenTelemetry, cloud-native observability, platform engineering, hybrid cloud monitoring, AIOps, and AI-driven IT operations. Required Skills/Qualifications 10+ years of experience in IT Infrastructure, Cloud Operations, Hybrid IT Operations, Enterprise Architecture, Solutions Architecture, or Tools Architecture roles. Demonstrated experience in presales solution architecture, technical consulting, and solution defense for large-scale enterprise opportunities. Strong expertise in Observability platforms including Dynatrace, Datadog, AppDynamics, OpsRamp, LogicMonitor, Splunk, New Relic, and similar enterprise monitoring technologies. Deep understanding of AIOps capabilities including event correlation, anomaly detection, noise reduction strategies, machine learning-driven operations, and intelligent event management. Strong architectural knowledge of ITSM and ITOM platforms, particularly ServiceNow, including CMDB architecture, Discovery, Event Management, Integration Hub, and operational workflows. Broad understanding of cloud-native architectures, telemetry pipelines, distributed tracing, OpenTelemetry adoption, Kubernetes observability, and hybrid cloud monitoring strategies. Experience designing enterprise integrations using APIs, automation frameworks, event-driven architectures, and operational data exchange models. Ability to articulate architectural decisions, platform trade-offs, business value, and modernization outcomes to technical and non-technical stakeholders. Proven experience engaging with senior executives including CIOs, CTOs, and Enterprise Architects while influencing strategic technology decisions. Strong analytical, conceptual modelling, problem-solving, and communication skills with the ability to simplify complex technical concepts. ITIL 4 Foundation certification is mandatory. Preferred Qualifications/Skills ITIL Managing Professional or ITIL Expert certification. Experience in SIAM operating models, multi-provider governance frameworks, and enterprise operational transformation initiatives. Exposure to GenAI-driven IT Operations, intelligent observability, AI-assisted troubleshooting, and knowledge augmentation solutions. Knowledge of emerging technologies such as OpenTelemetry, platform engineering, cloud-native observability, shift-left operations, and LLM-driven IT Operations. Experience supporting enterprise modernization initiatives across Observability, AIOps, ITSM, ITOM, Automation, SRE, Hybrid Cloud, DevOps, CloudOps, and Digital Experience Monitoring domains. Salary And Other Compensation The annual salary for this position is between $170,000 to $180,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #J-18808-Ljbffr Cognizant