IT Help Desk Technician

Job DescriptionJob DescriptionJob SummaryWe are seeking a motivated and customer-oriented Help Desk Technician to provide technical support and assistance to end users. In this role, you will be responsible for diagnosing and resolving hardware, software, and network-related issues while ensuring timely service and a high level of customer satisfaction. The ideal candidate is detail-oriented, adaptable, and committed to delivering excellent technical support in a fast-paced environment.Key Responsibilities· Respond promptly to user inquiries via phone, email, or ticketing system.· Diagnose and resolve hardware, software, and network connectivity issues.· Provide both remote and on-site support for desktops, laptops, mobile devices, and peripherals.· Accurately document support requests, troubleshooting steps, and resolutions in the ticketing system.· Collaborate with other IT team members to identify recurring issues and recommend process improvements.· Maintain up-to-date knowledge of company systems, applications, and security protocols.· Escalate complex issues when necessary and recommend proactive solutions to minimize future disruptions. Required Skills & Qualifications· High school diploma or equivalent; Associate degree in Information Technology or related field preferred.· 1–2 years of experience in help desk or IT support roles.· Strong troubleshooting skills and knowledge of Windows, macOS, and Microsoft Office 365.· Familiarity with basic networking concepts, VPN technologies, and remote access tools.· Excellent written and verbal communication skills· Strong customer service and relationship-building abilities, with the capacity to interact effectively with users and colleagues· Ability to manage multiple tasks and adapt in a fast-paced environment· Understanding of issue prioritization and escalation procedures.· Flexibility to work occasional evenings or weekends for scheduled maintenance or urgent support needsPreferred Certifications· Microsoft Technology Associate (MTA) or similar certifications.· CompTIA A+ or Network+ is a plus.Benefits· Competitive salary ($37,500–$54,000 annually or $18–$26 hourly) (based on Experience).· Health Insurance coverage· 401(k) retirement plan· Paid time off (PTO)· Paid Holidays