Mobile Crisis Qualified Professional - Robeson / Scotland County

Job Description

Job Description

Summary:  

The Mobile Crisis Management Specialist, as a Qualified Professional (QP), delivers in-person crisis intervention and stabilization services under the supervision of a Licensed Professional (LP). This role focuses on supporting beneficiaries with mental health or substance use crises, implementing interventions outlined in the Person-Centered Plan (PCP), and facilitating connections to community resources. The QP ensures compliance with NC Medicaid Clinical Coverage Policy 8A and contributes to the MCM team’s first-responder model.

Essential Duties and Responsibilities: 

• Respond in-person to crisis calls in community settings, providing triage, de-escalation, and supportive interventions to stabilize beneficiaries (page 35).
• Assist in conducting crisis assessments using NC-SNAP or ASAM Criteria, under the direction of the LP, to determine service eligibility (page 36).
• Implement interventions specified in the beneficiary’s PCP, such as coping skills training, safety planning, or linkage to community supports.
• Collaborate with the LP to develop and update PCPs, ensuring interventions address crisis-related goals (Subsection 5.7.1, page 7).
• Supervise Associate Professionals (APs) and Paraprofessionals under an individualized supervision plan, reviewed annually (Subsection 5.6, page 6).
• Document interventions in service notes, including date, purpose, intervention details, duration, and effectiveness, per Subsection 5.8.2 (page 8).
• Coordinate with emergency services, LME/MCOs, or other providers to facilitate follow-up care and prevent hospitalization.
• Participate in 24/7 first-responder coverage, ensuring prompt response to crisis calls (page 35).
• Support telehealth components (e.g., follow-up consultations) as directed by the LP, adhering to Policy 1-H requirements (Attachment A, page 30).
• Performs all other duties as reasonably required and assigned.
• In addition, the employee must participate in all required training and education as mandated by the specific service line and clinical coverage policy.
• Available for on-call shifts.
• Ability to travel to community locations and respond to crises in potentially unpredictable environments.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor’s degree in a human services field (e.g., psychology, social work, counseling) or a related field, per 10A NCAC 27G .0104 (Subsection 6.3.2, page 11).
• Minimum of 2 years of post-degree experience in mental health or substance use services, or 4 years if non-human services degree.

• Minimum of one year’s experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24-hours-a-day, 7-days-a-week, response in emergent or urgent situations; and 20 hours of training in appropriate crisis intervention strategies within the first 90 days of employment. 

• Must meet Qualified Professional status as defined in 10A NCAC 27G .0104, with documented competencies in crisis intervention and population-specific needs.
• Experience with co-occurring mental health and substance use disorders, preferred.
• Training in peer support or trauma-informed care, preferred.

Required Skills/Abilities

• Proficiency in crisis de-escalation, case management, and community resource navigation; knowledge of NC-SNAP and ASAM Criteria; ability to work in dynamic, community-based settings.
• Must maintain strict confidentiality

• Must possess effective communication/documentation skills
• Must have a positive attitude and view the person receiving services as a priority
• High level of professionalism 
• Excellent written and oral communication skills
• Excellent customer service and phone skills required
• Use of basic office equipment and computer; keyboarding skills
• Ability to work independently and as part of a team
• Flexibility in responding and adjusting to change
• Ability to prioritize and manage time
• Advocacy and negotiation skills
• Ability to demonstrate commitment, competence, people skills, and adaptability
• Must meet 10A NCAC 27G.0104

Certificates, Licenses, Registrations

• Valid NC driver’s license, reliable transportation, and personal vehicle insurance coverage.
• Current license or certification must be maintained if applicable.  
• CADC preferred