Dental Office Manager

Dental Office Manager – Pediatric Practice

Location: Middlebury, CT (On-site)
Position Type: Full-Time
Compensation: $26.00 – $34.00 per hour (Dependent on Eaglesoft & pediatric billing experience)

About Us

We are a thriving, single-doctor pediatric dental practice in Middlebury, CT, dedicated to providing a warm, positive, and gentle dental experience for infants, children, and teens. Our team operates like a family, and we are looking for an energetic, organized, and detail-oriented Office Manager to lead our front office operations and help us deliver exceptional care to our patient families.

Position Overview

As our Office Manager, you will be the heartbeat of our administrative operations. This is a dynamic, multi-faceted role perfect for an administrative professional with at least 2 years of dental front-office experience. You will manage daily scheduling, patient communications, insurance verification, and billing workflows in a fast-paced environment.

Key Responsibilities

• Front Office Leadership: Greet families, answer phone calls, manage the pediatric recall system, and maintain a productive, balanced schedule for our single provider.
• Eaglesoft Management: Utilize Eaglesoft daily to track patient records, handle digital charting workflows, manage account ledgers, and pull monthly practice reports.
• Payer & Claims Management: Oversee a mix of 70% private PPO insurance and 30% Connecticut Medicaid (HUSKY Health).
• Billing & Collections: Submit claims, follow up on outstanding balances, process pre-authorizations, and manage denials efficiently to minimize revenue leaks.
• Treatment Presentation: Confidently present pediatric treatment plans to parents, explaining coverage variations between PPO plans and Medicaid options.

Qualifications & Skills

• Experience: Minimum of 2 years of dental front-office experience (required). Experience in a pediatric or family practice is highly preferred.
• Software: Hands-on proficiency with Eaglesoft software (required).
• Insurance Expertise: Strong working knowledge of dental billing, pre-authorization, and claims processes. Direct experience navigating CT HUSKY Health/Medicaid guidelines is a major plus.
• Attributes: Exceptional multi-tasking skills, a welcoming personality that puts children and parents at ease, and strong problem-solving capabilities.

Benefits

• Competitive hourly pay
• Paid Time Off (PTO) and paid holidays
• Dental benefits
• Professional and supportive small-team environment

Compensation:

• $24-$27/hour