Director, New Verticals - Retail Strategy & Operations

About The Team The New Verticals team is building the future of local commerce by expanding our product offerings on our marketplace platform. We launched in 2020 and have since built world‑class operations to delight customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace. This team is shaping the future of DoorDash Retail and how we empower local economies across industries such as pets, flowers, home improvement and more. About The Role As a Director on our Retail Strategy & Operations team, you will be the single threaded owner for all consumer initiatives including growth, shopping experience, and co‑manage the P&L with our GM of Retail. You and your team will own high‑impact customer initiatives end to end. You will partner deeply with product, engineering, and design to develop both a vision for the future of local retail as well as the tactical steps to get there. You will work on initiatives that drive customer conversion, generate cross‑category adoption, net‑new off‑app growth strategies, and affordability paradigms tailored for a best‑in‑class retail experience. You will be accountable for the top‑line number for retail, partnering with finance and cross‑functional partners through planning cycles and managing to that line throughout the quarter. You will report into the GM of Retail within our New Verticals organization and manage a team of direct & indirect reports. This is a hybrid role with a blend of in‑office and remote work, including travel cross‑country 3–4 times per quarter on average. You’re Excited About This Opportunity Because You Will… Build. You’ll have your fingerprints all over DoorDash’s next big business, doing whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high‑level strategy to nitty‑gritty operational details. Strategize. From first principles, you’ll develop a strategy to turn DoorDash Retail into the “go to” way customers shop— from their everyday essentials to fun splurges. Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes and feed back to your larger roadmap. Analyze. You’ll assess the operational and financial impacts of your decisions, and use your judgement to balance short‑ and long‑term trade‑offs. Lead and collaborate. You’ll work with a cross‑functional team—including engineering, marketing, design, product, and more—and lead and develop your own pod to build. We’re Excited About You You solve problems from first principles. You’re excited to solve problems in innovative ways and resist “this is how it’s always been done” thinking. You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long‑term and inspiring a team. No job is beneath you. You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments. You’re consumer obsessed. You balance our three‑sided marketplace, but think about the consumer always. You are a leader with 5+ years of experience managing high‑performing teams. You have 10+ years of experience. You’ve succeeded in high‑performance cultures (whether in tech, operations, strategy, consulting, banking, or a related field). You have completed your BS/BA Degree. Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. Benefits DoorDash cares about you and your overall well‑being. We offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws, medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others. Paid Time Off Details For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked, and paid sick time accrued at 1 hour for every 30 hours worked. The national base pay range for this position within the United States, including Illinois and Colorado is $197,200—$290,000 USD. Equal Employment Opportunity Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We strive to prevent other subtle forms of inappropriate behavior. We value a diverse workforce and encourage applicants from all backgrounds. If you need any accommodations, please inform your recruiting contact upon initial connection. #J-18808-Ljbffr DoorDash