Operations Specialist (Level III)

Job Description

Job Description

Our client, a Banking company, is looking for a Operations Specialist (Level III) for their Pennington, NJ location.

• This job is responsible for standard transaction and fulfillment processing, including the movement of assets into and out of accounts.
• Key responsibilities include processing mail (including deposits) and providing quality service and operations support for internal business partners and external clients.
• Job expectations include operating with a standard level of independence, and escalating complex issues to leadership to minimize risk.
• Performs standard transaction processing and reconciliation according to the established written guidelines and procedures
• Responds to client inquiries via numerous channels to support operational efficiency and quality client service
• Performs basic research, follow-up and resolution of routine research requests
• Identifies potential issues in daily operational tasks and escalates risk concerns, as needed
• Provides general operational support including mail sorting, and mail distribution
• Needs to have professional presence, respond to emails in a professional manner

• Attention to Detail to ensure accuracy
• Effective Written Communications
• Accountability – ensuring all requests are completed in its entirety
• Analytical Thinking – self-reliant to analyze situations and make quick decisions
• Independence – ability to work independently with minimal supervision and guidance
• Research – ability to understand systems to perform effective research
• Risk Management – ability to detect potential risk(s)
• MS Suite
• Outlook
• Word

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities