Patient Navigator - Wichita, KS

Patient Navigator (Patient Support & Phlebotomy) – Hereditary Cancer TestingWichita, KS | HALO Precision Diagnostics (HALO Dx)Saving Lives with Early DetectionAt HALO Precision Diagnostics (HALO Dx), we recognize that every patient is unique. Our mission is to deliver early detection and precision-focused healthcare to help prevent and conquer the most impactful diseases. Through specialized care and advanced diagnostic tools, we make a measurable difference in patient outcomes.From Vascular and Interventional Radiology to Orthopedic and Sports Medicine, Neuroradiology, and Whole-Body Imaging, our highly trained radiologists diagnose and, in many cases, treat a wide range of conditions using minimally invasive and precision-driven approaches.Position DetailsLocation: Wichita, KansasSchedule: Monday–Friday, 8:00 AM–5:00 PMEmployment Type: Full-Time | In-PersonBilingual: English/Spanish preferredAbout the RoleThe Patient Navigator (Patient Support & Phlebotomy) plays a critical role in guiding patients through key stages of their hereditary cancer genetic testing journey. This position combines patient education, care coordination, clinical support, and phlebotomy to deliver a seamless, compassionate, and high-quality patient experience.The Patient Navigator serves as a primary point of contact for patients and partner sites, helping individuals navigate testing, scheduling, specimen collection, insurance-related processes, and follow-up. This role works closely with clinical and operational teams to ensure efficient workflows and exceptional patient care.In addition to competitive compensation, HALO Dx offers a comprehensive benefits package and stock options within a growing healthcare technology organization.Key ResponsibilitiesPatient Navigation & CommunicationGuide patients through the hereditary cancer genetic testing process from initial contact through completion.Provide clear, compassionate education regarding testing, procedures, and next steps.Serve as a primary point of contact for patient questions and concerns.Conduct structured patient consultations to promote clarity, accuracy, and consistency.Clinic Integration & Partner RelationshipsBuild strong relationships with partner site staff, providers, and clinical teams.Serve as a trusted extension of partner clinics, supporting daily workflows and patient care coordination.Adapt to changing clinic needs, schedules, and priorities while maintaining high service standards.Workflow Ownership & Follow-UpManage patient cases, scheduling, follow-ups, and workflow coordination.Proactively identify and resolve barriers to testing completion.Ensure timely callbacks and consistent communication with patients and clinical partners.Track outstanding tasks and follow through to ensure patients receive the support they need.Clinical Support & Specimen CollectionPerform venipuncture and collect blood specimens for hereditary cancer genetic testing.Ensure proper patient identification, specimen labeling, handling, storage, and transport.Follow established clinical protocols, safety standards, and compliance requirements.Maintain accurate and timely documentation in electronic medical record (EMR/EHR) systems.Insurance, Documentation & ComplianceDevelop a strong understanding of genetic testing workflows, insurance processes, and patient eligibility.Assist with insurance verification and prior authorization processes as needed.Maintain accurate patient records and data entry while adhering to HIPAA requirements.Respond confidently to patient questions regarding testing logistics, coverage processes, and next steps within the scope of the role.Patient Experience & Problem SolvingCreate a welcoming, professional, and supportive environment for every patient.Address patient concerns with empathy, professionalism, and clear communication.Help resolve barriers related to scheduling, insurance, and workflow coordination.Identify opportunities to improve patient engagement, testing completion, and operational efficiency.Required QualificationsNationally certified phlebotomist with strong venipuncture skills.Minimum of two years of clinical experience in a front-office or back-office healthcare setting.Minimum of two years of experience with insurance verification and prior authorizations.Current Basic Life Support (BLS) certification.Experience with diagnostic or genetic specimen collection.Ability to work independently, manage multiple priorities, and adapt in a fast-paced environment.Strong communication, organization, documentation, and patient service skills.Valid driver's license and reliable transportation if travel between partner locations is required.Preferred QualificationsCertified Medical Assistant (CMA) or Registered Medical Assistant (RMA) credential.Two or more years of experience in an outpatient clinic or patient service center.Experience in genetics, oncology, women's health, or specialty diagnostics.Familiarity with EMR/EHR systems and clinical documentation.Previous experience providing high-touch, patient-facing healthcare support.Bilingual in English and Spanish.Healthcare students or candidates pursuing clinical careers are encouraged to apply.Why Join HALO Dx?Make a meaningful impact on patients' lives through early detection and advanced diagnostics while building your career in a growing healthcare organization.Benefits Include:Medical, dental, vision, and life insurance401(k) planPaid vacation, holidays, and sick timeFlexible Spending Account (FSA) and Health Savings Account (HSA)Disability insuranceEmployee discountsStock options in a growing healthcare technology companyOngoing training and opportunities for professional growth and advancementEnjoy a consistent weekday schedule with no weekends, nights, or holidays.Equal Employment OpportunityHALO Precision Diagnostics is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.Reasonable Accommodation / ADAHALO Precision Diagnostics is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. We provide reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you need a reasonable accommodation to apply for this position or perform the essential functions of the role, please notify the Human Resources department.Employment RelationshipEmployment with HALO Precision Diagnostics is at-will, which means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.Join HALO Precision Diagnostics and be part of a team transforming healthcare through early detection and personalized, precision-focused care! #J-18808-Ljbffr Halo-Diagnostics