Patient Care Manager

Lehighton, PA - 211 N. 12th St

Full time

R140871

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Patient Care Manager provides oversight of both the Adult and Older Adult Behavioral Health Units at the Lehighton campus. Adult BHU, 22-licensed beds (18-606100). Older adult BHU, 20-licensed beds (18-606150).

Patient Care Managers are required to maintain clinical competence should the need arise to clinically support the department during emergent situations.

The Patient Care Manager is responsible for the quality, safety and efficiency of patient care providers in the assigned department(s). This includes functional responsibility for the day-to-day operation of all components of the department(s) and integration into the hospital’s network, personnel, and planning, budgeting, marketing, clinical review and committee structure. Assumes leadership role planning for the department(s) including but not limited to personnel, performance improvement, patient safety, regulatory compliance, programs/services, and physical plant issues.

JOB DUTIES AND RESPONSIBILITIES:

• Assumes 24-hour responsibility/accountability for planning, organizing, and supervising care necessary to assure patient safety and meet the needs of patients served by assigned department(s).

• Performs direct administrative functions for assigned department(s).

• Develops, implements and evaluates short and long range of performance improvement and operational goals and objectives for the department(s).

• Implements policies, procedures, rules, regulations, and recommended practices and ensures that clinical practice standards are met.

• Analyzes and responds accordingly to unit specific performance, outcome, and financial data.

• Develops capital and operational budgets in collaboration with Finance, hospital and Service line leadership.

• Selects, motivates and retains staff; initiates formal recognition plan.

• Responsible for developing and evaluating staffing based on patient care needs while maintaining costs within budget.

• Maintains departmental records for administrative and regulatory purposes.

• Facilitates unit-based councils, participates in network councils, leads projects for performance improvement and organizes monthly staff meetings and committee meetings.

• Enhances job knowledge by remaining current in trends in the health care industry and specialty areas.

• Works closely with appropriate medical staff leadership and members in the development and attainment of departmental goals.

• Promotes an environment that fosters inquiry and creative thought, nursing education , development and application of evidence-based practice initiatives and maintenance of staffing competencies.

• Reviews performance of staff, assures staff competency and initiates remedial actions, when appropriate.

PHYSICAL AND SENSORY REQUIREMENTS:

Sit up to 2 hours per day; 1 hour at a time. Stand for up to 10 hours time; 3 hours at a time. Walk 6 hours per day; 10 minutes at a time. Consistently lift and carry objects up to 10 lbs. Frequently push objects up to 10 lbs. Occasionally lift and carry objects up to 50 lbs. Frequently stoop and bend. Occasionally squat. Frequently reach above shoulder level objects. object through touch. Frequently finger and handle objects. Occasionally firmly grasp, twist and turn and turns objects with hands and fingers. Must be able to hear as it relates to normal conversation. Must be able to see as it relates to general, near, far, color, and visual monotony.

EDUCATION:

Graduate of an accredited professional nursing program. Registered Nurse with current license to practice in the state of Pennsylvania or seeking licensure through endorsement. Bachelor of Nursing preferred. Enrollment in Bachelor of Nursing program required upon hire or at time of promotion. Bachelor of Nursing required within 5 years of hire or promotion. Master's degree preferred

TRAINING AND EXPERIENCE:

Minimum of three (3) years clinical experience with demonstrated leadership abilities required. Sound clinical knowledge in area to be managed. Strong interpersonal skills. Demonstrates ability in Human Resources and Financial Resource Management. Current BLS certification. Basic computer skills.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (

Founded in 1872, St. Luke’s University Health Network ( (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

Learn More Here. (