Retail Sales Associate

Job Description

As a Customer Service Associate, you are more than a clerk; you are the face of Cumberland Farms to our customers.

• Ensuring that every customer receives outstanding service by providing a friendly environment including greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service.
• Interacting with customers to provide information and assistance in response to inquiries about products and services.
• Maintaining a clean, customer-friendly store environment.
• Performing regular cleaning activities including, but not limited to, cleaning floors, glass doors, counter surfaces, and restrooms, emptying all interior and exterior trashcans, rotating and straightening merchandise and cleaning beverage and foodservice equipment.
• Replenishing products and supplies to ensure product availability.
• Accurately and efficiently completing sales transactions and maintaining proper accountability at the cash register.
• Maintaining an awareness of all product knowledge information, merchandise promotions, and advertisements.

Requirements

• HS diploma or GED equivalent.
• Comfort with standing for extended periods of time.
• Ability to lift up to 25 lbs.
• Ability to multi-task, prioritize and order tasks in a fast paced environment.
• Ability to work as part of a team as well as independently.
• Flexibility and cooperation with the Store Manager’s needs that may change on a daily basis to maintain the proper functioning of the store.
• Retail or food service experience preferred.

Keys to Success

• A Successful Customer Service Associate is friendly, enthusiastic, energetic and willingness to learn and develop a career with Cumberland Farms.
• Cumberland Farms offers the opportunity for advancement for Customer Service Associates to become a Customer Service Leader or a Manager In Training.

Additional Information

• Starting rate: $9.00/hr. $9.50/hr after successful 60 day review.
• Incentive bonus of up to an additional $1.25/hr per hour.
• Shift differential available for overnight hours.