Inside Property Adjuster In Office Hybrid Denver, CO

At Allstate great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts air bags and graduated driving laws to being an industry leader in pricing sophistication telematics and more recently device and identity protection.

Job Description

This is an IN-OFFICE Hybrid Trainee role in the Allstate Denver CO office

THIS IS AN IN OFFICE ROLE

8:00 4:30 MST

Monday Wednesday Friday - In Office

Tuesday Thursday- Remote

You will work in the office all 5 days for the first 6 months during training then will move to the hybrid schedule.

Greenwood Village CO

A day in the life of an inside Property Adjuster and what it takes to do the job!

As a Moderate Inside Property Adjuster you will provide exceptional service to our policyholders. The work schedule is in-office at our Long Island City location on Tuesday Wednesday and Thursday with remote work on Monday and Friday. Your primary responsibility will involve virtually inspecting damages investigating coverage preparing estimates and settling claims promptly and accurately. You will be interacting with customers contractors and vendors through various software platforms such as Xactimate and ClaimsX Video Collaboration. This communication will take place through different channels including voice calls email and text messages. This role places a particular focus on water losses ensuring that our customers receive the highest level of support and resolution for these specific claims.

Youll wear a few hats that will require a level of experience:

The Customer Service Expert youll live into Allstates Claims Culture by caring empowering and restoring and you will accomplish that by being compassionate clear and a committed partner in each Property claim. You lead with empathy always. This role involves taking care of customers in their times of need

The Investigator youll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator youll use phone emails and sometimes even video chat with customers to help them through a fast fair and easy claims process. Youll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator You will evaluate and negotiate claims settlements with customers vendors third party carriers and claimants in accordance with all legal and business standard methodologies. With negotiations you will incorporate tactics in handling challenging and complex situations.

The Problem Solver youll utilize multiple tools to get the job done in a fast-paced environment including estimate tools job aids and additional settlement platforms all while using your sharp critical thinking skills.

The Recorder youll protect the company financially by executing policies along policy agreements and you keep a clear record of your work in a claims system that you will be trained on. Youll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Schedule:

8:00 4:30 MST

Monday Wednesday Friday - In Office

Tuesday Thursday- Remote

You will work in the office all 5 days for the first 6 months during training then will move to the hybrid schedule.

Preferred Qualifications:

1 years of previous customer service experience required.

Previous industry experience is highly desired.

Proficiency in using Xactimate and other relevant software for virtual assessments is preferred.

Ability to assess property damages and accurately determine claim coverage.

Excellent negotiation and communication skills to interact with customers and stakeholders remotely.

Ability to work independently and manage time efficiently in a virtual work environment.

Detail-oriented and organized with a focus on delivering high-quality and efficient claim resolutions.

This role is Hybrid at the Allstate Denver Office.

Youre provided with comprehensive training:

The training program is designed to help you build a claims foundation and understand the systems and processes in your day-to-day work.

Ongoing training opportunities for continuous improvement happen regularly on the job.

Notice of Licensing Requirement:

As a condition of employment your office/area may require you to obtain an adjuster and/or an appraiser licensewhich includes passing an additional background check with the Department of applicable you will be required to secure license(s) within 60 days of hire.

If required the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus:

You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License Designation

People who have previously worked for Allstate including its family of companies are not eligible for this sign-on bonus.

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off healthcare retirement and more. That is why as an Allstater youll enjoy a Total Rewards package that includes:

Competitive pay with needed support for continuous development and career advancement.

Flexibility in scheduling and a time off policy that helps support your work/life balance.

Initial and ongoing training to get you proficient in your new role.

Comprehensive benefits like a 401K/pension education reimbursement and programs to help you balance work with the rest of your life. Visit: to learn more.

Supervisory Responsibilities:

This job does not have supervisory duties.

#LI-AB3

Skills

Business Administration Client Counseling Critical Thinking Customer Service Flexibility Insurance Administration Negotiation Process Management Relationship Management Time Management

Compensation

Compensation offered for this role is 47500.00 - 70375.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isnt just a job its an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1 2014 under Indiana House Enrolled Act (HEA) 1242 it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States a member of the Indiana National Guard or a member of a reserve component.

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It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore any discriminatory action taken on account of an employees ancestry age color disability genetic information gender gender identity gender expression sexual and reproductive health decision marital status medical condition military or veteran status national origin race (include traits historically associated with race including but not limited to hair texture and protective hairstyles) religion (including religious dress) sex or sexual orientation that adversely affects an employees terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship including but not limited to hiring training salary administration promotion job assignment benefits discipline and separation of employment.

Allstate provides a comprehensive technology setup including a laptop monitors headset keyboard and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home you must have a dedicated private workspace free from distractions along with appropriate desk and seating. Reliable internet is required with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.