Residential Site Manager / House Manager

House Manager / Residential Site Manager – I/DD Supported Living 

Position Type: Full-Time, Non-Exempt

Schedule: Wednesday – Sunday, 12:00 PM – 8:00 PM

Pay Rate: $20.00 – $22.00 / hour

Join Our Team

Covenant Case Management Services (CCMS) is seeking an energetic, compassionate, and organized House Manager to oversee and coordinate all operational aspects of a single supported living home.

In this vital role, you will focus on day-to-day supervision, staff scheduling, safety, and resident well-being within the residence. You will serve as the heartbeat of the home, ensuring a safe, supportive environment for our residents while collaborating closely with a Supervising Qualified Professional (QP).

What You Will Do | Responsibilities

Team Leadership & Scheduling

• Supervise & Coordinate: Lead direct care staff assigned to the residence, ensuring high performance and adherence to best practices.

• Master the Schedule: Drive all scheduling activities, manage shift/on-call coverage, and step in to fill scheduling gaps as needed.

• Systems Management: Utilize HRIS and EHR systems to manage schedules, track compliance, and enter detailed shift documentation notes.

• Onboarding & Training: Lead the onboarding process for new house staff and provide ongoing, house-specific training centered on resident needs and Individualized Service Plans (ISPs).

Resident Care & Advocacy

• Partner with the QP: Collaborate with the Qualified Professional to ensure ISPs are implemented consistently and accurately by all staff.

• Advocate: Champion the needs of residents and families to ensure they have full access to necessary services, resources, and community activities.

• Relationship Building: Maintain positive, professional relationships with residents, their families, and external service providers.

• Care Coordination: Coordinate and assist with resident move-ins/move-outs (including checklists and medication management) and accompany residents to medical appointments when necessary.

House Operations & Compliance

• Daily Operations: Maintain the highest standards of safety, cleanliness, maintenance, and inventory (emergency supplies, groceries, medications).

• Safety & Compliance: Conduct regular safety drills, facilitate house inspections, and ensure strict adherence to company policies and program standards.

• On-Call Support: Remain available for scheduled on-call crisis services, utilizing a clear escalation pathway for emergencies.

• Documentation: Conduct and document regular house-level staff meetings, collaborating with the Supervising QP on performance improvement measures.

What We Are Looking For | Qualifications

• Experience: Minimum of one (1) year of direct experience working with individuals with Intellectual and Developmental Disabilities (I/DD).

• Education: High school diploma, GED, or higher education from an accredited institution (Required).

• Licensure: Valid State Driver’s License with a clean driving record (Required).

• Background Check: Successful completion of a criminal background check (Required).

• Core Skills: Strong communication, leadership, adaptability, and proactive problem-solving abilities. Working knowledge of behavioral sciences or allied I/DD disciplines is highly preferred.

• Tech & Resources: Reliable personal transportation, a smartphone, and dependable internet access.

• Physical Demands: Ability to lift up to 50 pounds to assist residents and manage house needs.

Location & Travel

• This is a fully on-site position.

• Minimal local travel is required for resident appointments or community activities.

Equal Employment Opportunity Statement

Covenant Case Management Services actively encourages applications from individuals of all backgrounds and lived experiences. We believe diversity strengthens our ability to serve individuals and families with dignity, respect, and compassion. Covenant Case Management Services is an Equal Employment Opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other protected characteristic under applicable federal, state, or local laws. We are committed to providing a workplace free from discrimination and harassment and to fostering a diverse, inclusive, and respectful environment for all employees, contractors, and applicants. Employment decisions are based on qualifications, merit, and business needs.