HQA Billing Analyst

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Thing and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

To provide billing support to the Company and provide ongoing support to the Billing Manager in a centralized environment.

The expected salary is $47,500-$55,000/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Create comprehensive, accurate and timely invoices for customer airlines using the in-house billing system for all lines of business (Ground Handling, Cargo and Fueling).
• Compile billable charges from all sources (FSC, FNB, VAREC, CARGOSPOT etc.), gather and attach supportive backup needed for invoice approval
• Create Adhoc invoices for non-contractual services, verify proper accounts are used
• Ensure all Accounts Payable pass through charges are billed and accounted for correctly related to Principal and Agency revenue recognition rules.
• Review and issue credit notes in billing system
• Upload all billed revenue to company’s ERP system ensuring relevant checks in place
• Work with the stations as needed to capture an accurate monthly accrual to include all outstanding revenue items allowing an accurate revenue profile for the business
• Prepare journal entries related to billing into the general ledger system SAP
• Attend and contribute to team meetings reviewing overall billing performance of the team
• Submit customer invoices into various portals for payment. Review portal approval information and assist in resolving any disputes. Email customer invoices that require a specific file format for receipt and acceptance.
• Run customer listings to ensure all invoices have been submitted or emailed.
• Provide customer support by ensuring all customer queries are responded to and resolved in a timely and highly professional manner informing all relevant parties of resolution
• Analyze customer queries to identify areas of improvement to prevent repetition of query and to allow efficient debt collection
• Develop effective working relationships with the following groups: Customer Account Managers, Station OCC and GM, Credit Control, AR Department, Tax Department, Systems and Operational teams
• Assist GL Accountants with questions and provide invoice copies for audits
• Produce reports at the request of Management.
• Perform internal audits of invoices to contracts

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee might occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Your profile

• Minimum College degree
• 3-5 years experience in a similar role preferred
• Ability to work weekends if needed
• Willingness to learn multiple systems and accept change as/when needed
• Excellent oral and written communications
• Computer literate (Word, Excel, PowerPoint); Advanced Excel, comfortable using VLookups, Pivot Table, Sum If etc
• Ability to multi-task and work effectively in a fast-paced environment
• Able to work closely with other departments and managers
• Excellent attention to detail

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!