AV Technician

AV Technician
New York City (Manhattan, Midtown to be specific)
Hours: Monday-Friday 11am-7pm, with a 1 hour lunch - 35 hour work week with overtime opportunities available


Summary:
The AV Technician, Professional Services, provides full-service AV support, including hardware and software, for a global professional services firm, working on a team of 4 in our Manhattan office (Midtown). You'll provide support on hardware systems such as Tandberg/Cisco and Crestron, and also support video conferencing software such as WebEx, Zoom and MS Teams. In addition to providing support, you'll help with VIP events, in addition to preventative maintenance on equipment. This individual is expected to provide white glove service in a professional services environment. If this sounds like you, apply today!


What you'll be doing

• Setup, test, maintain, operate, and tear down all audiovisual (AV) and videoconference (VTC) equipment, g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and control systems. Provide best effort assistance to fulfill any multimedia technical needs as assigned.
• Provide basic in room PC, laptop, email, wireless internet access and PowerPoint setup support. Coordinate with Service Desk for advanced support, if required.
• Execute all aspects of videoconferences including call set up, end user training, troubleshooting, and follow through on escalation of issues.
• Provide consultation and education to all levels of end users on presentation technology equipment. Troubleshoot AV and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
• Perform regular testing of all AV and VTC equipment, as well as other Conference Center technical systems, g., wireless Internet access, shade controls, light controls.
• Perform regular preventive maintenance checks for all AV and VTC equipment. Maintain an appropriate inventory of spare AV and VTC equipment and parts.
• Maintain conference room integrity and escalate housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
• Respond to and resolve Service Desk calls as escalated, including working with vendors to resolve complex problems.
• Using a variety of means, maintain a high level of current awareness of new technologies and technology trends associated assigned applications and areas of discipline.
• Provide asset management of all AV and VTC equipment.
• Perform AV and VTC equipment moves, changes and exchanges.
• Perform or facilitate repairs of AV and VTC equipment.
• Provide best effort assistance to fulfill any audiovisual technical requirements as assigned.
• Assist with special projects and/or other duties, as required.

Skills we're seeking (hard requirements)

• Must have at least a High School Diploma
  • Associate's or Bachelor's Degree would be preferred
• 2+ years of experience working as an AV Technician
• Must have experience working as an AV Technician (or similar role) in a professional services or corporate setting
• Must have experience supporting conference room hardware and software, ideally experience with Tandberg, Cisco and/or Crestron
• Must have experience supporting video conferencing software such as WebEx, Zoom, MS Teams, etc.
• Must be able in good enough physical shape to perform the duties of this role, including lifting up to 30 lbs, and standing for long periods of time

Nice to haves

• CTS Certification by AVIXA
• Experience supporting Windows PCs/Laptops