Business Analyst

Summary

The Library of Congress shares its vast collections of books, manuscripts, photographs, maps, audiovisual materials, and priceless artifacts to cultivate curiosity and spark imagination. We engage, inspire, and inform Congress and the American people with universal and enduring source of knowledge and creativity.

We seek highly talented professionals to join a vibrant and collaborative community. Your work here will have lasting impact on the Library and its users well into the future.

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Duties

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As a senior specialist, collaborates with internal and external stakeholders, IT specialists, contractors, and others to identify and capture user requirements and expectations at the Service-wide and division/office levels for a division that serves a unique constituency. Acts as a subject matter expert in NLS business processes and systems with an emphasis on accessibility. Uses expert level knowledge to lead multidisciplinary teams of government employees and contractors to synthesize, clarify, define and document complex business requirements and processes.

Uses business process and data modeling techniques to translate and document user requirements and expectations. Conducts in-depth analysis, including gap analyses and feasibility studies, on processes, systems and applications. Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, management and program analysis, and task and workflow analysis. Documents technical and business needs. Critically evaluates information gathered to identify underlying true needs and designs optimal business process support systems given time, budget, and cost constraints.

Proactively, communicates and collaborates with external and internal customers; developing or coordinating the development of artifacts including but not limited to: functional requirements, business requirements documents, use cases, acceptance criteria, Graphical User Interface (GUI), screen and interface designs. Acts as liaison between business units, technology teams and support teams for NLS systems. Leverage technology to help reduce manual tasks and continually improve NLS's requirements process. Participates in program planning, budgeting, execution, and status reporting.

Develops and manages business solutions using approved Library policies and procedures, systems development life cycle (SDLC) methodologies, and project management techniques. Establishes and maintains internal and external stakeholder relationships. Convenes and leads meetings with stakeholders to establish and clarify requirements to ensure requirements and expectations are clearly understood and agreed upon.

Leads quality control efforts. Works with product teams, quality assurance specialists, and stakeholders to plan and execute unit, integration, and acceptance tests; correct deficiencies; and manage change requests to ensure that results satisfy objectives. Participates in the resolution of identified issues.

Participates in NLS strategic planning efforts. Monitors usage statistics, identifies trends and patterns, analyzes best value propositions, and recommends enhanced or new business solutions. Leads analytical efforts on special projects to improve operating efficiency from business and technical perspectives. Develops reports, feasibility studies, and briefings on specific technology issues.

Tracks application design and delivery status through the life cycle stages, ensuring business needs are satisfied. Interviews stakeholders to clarify project scope and identify assumptions and constraints. Communicates with project teams to define assignments, projects, problems to be resolved, actionable events, milestones, and issues, and sets deadlines and time frames for completion. Identifies, distributes, and balances workload and tasks among project team members in accord with established workflow, skill levels, and/or occupational specializations.

Serves as a Contracting Officer's Representative (COR) on identified contracts. Collaborates with, and provides regular status reports to NLS senior management and contracts staff to manage contracts and coordinate contracting activities. Assists in the acquisition, maintenance, and oversight of business system development contracts. Monitors contractor performance against contract requirements for quality.

As the primary subject expert for NLS, assists with the enforcement of terms of contracts and recommends contract modifications when needed. Supports the acquisitions process as a subject matter expert, contributing business content to statements of work and serving on source selection evaluation panels.

Evaluates NLS program support system projects and contracts. Directly monitors or supports program support system related contracts and procurements. Monitors contractor work plans, deliverable progress, and budget consumption; ensures contractor deliverables are in accordance with contract requirements and of an acceptable quality.

This position is located in the National Library Services Blind/Print Disabled, Library Collections and Services Group.

The position description number for this position is 367371.

The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

This is a non-supervisory, bargaining unit position.

Relocation expenses will not be authorized for the person(s) selected under this vacancy announcement.

Requirements

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Conditions of employment

Conditions of Employment

Library of Congress employees are prohibited from using illegal drugs, including marijuana. The Library is part of the Federal Government and abides by federal law, so regardless of individual state or District of Columbia laws, marijuana use is illegal, considered criminal activity, and can affect your employment at the Library. In addition, past or current drug use and activities (e.g., selling or distributing) may deem you ineligible for employment.

Qualifications

Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

Ability to conduct business analysis.**

Ability to work within a structured project process.**

Ability to document business requirements.**

Ability to analyze organization and operational problems and develop solutions.**

Ability to communicate in writing.**

Ability to focus on the customer.

Ability to communicate and interact with others.

Ability to communicate effectively other than in writing.

Additional information

Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid at step one of the grade.

The Library of Congress is an equal opportunity employer.

Applicants must submit a complete application package that is received by the closing date of this announcement.

Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation. For more information, please see:Vetting Process

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please email View email address on click.appcast.io. The decision on granting reasonable accommodation will be determined on a case-by-case basis.

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. Certification from health care providers are not accepted. For more information contact the Library's Office of Equal Employment Opportunity at View phone number on click.appcast.io or email View email address on click.appcast.io. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.

The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.

Initial permanent appointments to the Library of Congress require completion of a one-year probationary period. Probationary periods served at other Federal agencies do not count toward this requirement.

The Library of Congress may offer repayment for all or part of federally insured student loans. However, not all service units within the Library of Congress participates in the repayment of federally insured student loans. Therefore, determination to repay a federally insured student loan is subject to approval by the appropriate service unit.

Are you a veteran? Please indicate the type of veterans' preference you are claiming in your application materials and/or applicant profile and provide the appropriate supporting documentation to validate your claim. Those applying for 5-point preference must submit Member Copy 4 of your DD 214. Those applying for 10-point preference must fill out an SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If required supporting documentation is not attached, Veterans' Preference will not be considered in the application process.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.