CUI-TECHNICIAN OPS SUPERVISOR

Job Description

Job Description

Cable Technician Operations Supervisor

Lead. Develop. Deliver Excellence.

We’re looking for a hands-on, high-impact leader to step into the role of Cable Technician Operations Supervisor —someone who thrives in the field, leads from the front, and knows how to turn a good team into a great one.

If you’re passionate about developing technicians, driving performance, and delivering top-tier customer experiences , this is your opportunity to make a real impact.

What You’ll Do

As a key leader in our operations, you’ll own both team performance and service delivery :

• Lead & Develop Talent – Coach, mentor, and elevate a team of cable technicians through hands-on training, performance management, and career development
• Drive Daily Operations – Plan routes, schedules, and workloads to maximize efficiency and minimize downtime
• Be the Problem-Solver – Step in on complex installs and service issues, guiding your team to fast, effective resolutions
• Own Quality Control – Conduct field audits, inspect completed work, and ensure every job meets our high standards
• Champion Safety – Enforce safety protocols and ensure compliance with all regulations and company policies
• Deliver Results – Monitor KPIs like completion rates, first-time fix, and customer satisfaction—and take action to improve them
• Bridge the Gap – Act as the connection between customers and technicians, ensuring clear communication and exceptional service
• Manage Resources – Oversee tools, inventory, and materials to keep your team equipped and ready
• Improve the Business – Identify inefficiencies and implement smarter, faster ways to get the job done

What You Bring

• Proven leadership experience in telecommunications, cable, or a related field
• Strong technical expertise in installation, troubleshooting, and repair
• A player-coach mentality —you lead by example and aren’t afraid to get your hands dirty
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication skills with both field teams and customers
• A data-driven mindset with experience using metrics to improve performance
• Solid understanding of safety standards and compliance requirements

Preferred Experience

• 3–5 years in cable, fiber, or telecom operations
• 2+ years leading or supervising field technicians
• Technical certifications or telecom-related education (a plus, not required)

What You’ll Get

We take care of our leaders so they can take care of their teams:

• Competitive Pay – Your leadership and results matter here
• Full Benefits Package – Medical, dental, vision coverage
• 401(k) with Company Match – Invest in your future
• Company Vehicle + Gas Card – Take the hassle out of travel
• Company Phone – Stay connected and supported
• Uniforms Provided – One less thing to worry about

Why This Role?

This isn’t just a supervisor job—it’s a chance to:

• Build and shape a high-performing team
• Influence operations and drive real improvements
• Grow your career in a fast-moving, essential industry

If you’re ready to lead from the front, make an impact, and grow with a company that values performance and people , we want to hear from you.