Conference Services Manager

Conference Services Manager

The Post Oak Hotel is seeking an Conference Services Manager to join the only double Forbes Five-Star Hotel in Texas. The Conference Services Manager is responsible for planning, coordinating, and executing exceptional meetings and conferences in a luxury hotel setting. This role serves as the primary liaison between the client and hotel operations, ensuring each program is flawlessly executed, financially sound, and reflective of the hotel's brand standards and service philosophy.

Responsibilities:

• Review and understand the hotel and Landry's assets and how they work together to grow business.
• Analyze each program during the file turnover process.
• Ensure all details match the contract.
• Create a basic cost estimate that is updated with all changes for the program.
• Clear and consistent communication on where the program is with their budget for each change.
• Work with the Director and the Associate Director of Event Planning to develop an action plan to achieve the quarterly goals.
• Develop menus and agendas, ensure BEO's are issued, and complete all pertinent correspondence with outside vendors to finalize programs.
• Execute paperwork and provide to the operations team on required due dates.
• Work with the operations team and keep them informed of changes or challenges that arise.
• Meet and greet in-house guests upon arrival, review the course of events, and introduce other staff members (banquet manager, captain, etc.)
• Maintain relationships with current accounts to ensure repeat programs.
• Complete each program by reviewing the final invoice for accuracy and continue to communicate with clients that may have questions during this process.

Qualifications:

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate, and act with honor and integrity.
• At least 5 years of previous hotel-related experience or related field required.
• Excellent interpersonal, organizational and communication skills.
• Strong events experience.
• Previous hotel experience, luxury or Forbes experience preferred.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Physical demands: Ability to lift 25 pounds on a regular basis and prolonged extended periods of sitting and/or standing.

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
• Complimentary parking and colleague meal

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. Tipped Position This position does not earn tips