Account Representative - State Farm Agent Team Member

Front Office Sales & Client Experience Representative Licensed Insurance Professional

This is not your typical receptionist position. We are hiring a high-energy, outgoing, polished licensed insurance professional to become the first impression of one of the top-performing State Farm agencies in the region. You'll work from our modern office in Windermere while helping customers throughout Florida, Georgia, and Alabama. You'll greet clients, answer incoming calls, assist with policy service needs, and most importantly identify opportunities to help customers with additional insurance products and coverage options. If you love people, enjoy conversations, thrive in a fast-paced environment, and want to grow inside a winning agency culture, this position can become a major long-term career opportunity.

Our agency has earned multiple awards for customer service and agency performance and continues to grow aggressively throughout Florida, Georgia, and Alabama.

We are actively seeking bilingual candidates, especially Portuguese/Spanish speakers, due to the rapidly growing Spanish and Portuguese-speaking communities throughout Windermere, Winter Garden, Horizon West, and surrounding Orlando areas.

Welcome clients in person and over the phone

Deliver an exceptional customer experience

Answer incoming calls and assist customers with insurance needs

Identify upsell and cross-sell opportunities during service conversations

Schedule appointments and support office operations

Assist customers with policy changes, billing questions, and coverage reviews

Support marketing campaigns and community outreach efforts

Maintain accurate customer records and CRM activity

Work closely with our sales team in a high-performance office environment

Active Florida 20-44 or 2-20 Insurance License REQUIRED

Strong communication and interpersonal skills

Professional phone presence

Sales-minded personality

Positive attitude and strong work ethic

Ability to multitask and stay organized

Customer service or sales experience preferred

State Farm experience is a plus

Loves interacting with people

Enjoys sales conversations

Wants career growth and advancement

Thrives in a fast-paced office

Wants to earn bonuses and incentives

Has strong energy and confidence

Wants to work in a modern, professional environment

Dislikes customer interaction

Avoids sales conversations

Needs constant supervision

Wants a slow-paced office environment

Is uncomfortable working toward goals and performance expectations