Patient Service Coordinator/MA (SOM DOM Cardiology)

Johns Hopkins, founded in 1876, is America's first researchuniversity and home to nine world-class academic divisions workingtogether as one university.

The Department of Medicine, Division of Cardiology is seeking a Patient Service Coordinator / MA to offer friendly,courteous, and confidential assistance to every patient to ensurethat the patient has a positive experience while at Johns Hopkinsat Knoll North. Maintain accurate information on each patient tofacilitate the patient encounter. Use automated systems to expeditepatient scheduling, pre-registration, check-in, and check-out. Workwith others in a team environment.

Specific Duties & Responsibilities

Patient Service Coordinator Responsibilities: 50%

• Offer friendly, courteous, and confidential assistance to everypatient to ensure that the patient has a positive experience whileat assigned clinic.
• Maintain accurate information on each patient to facilitate thepatient encounter. Use automated systems to expedite patientscheduling, pre-registration, check-in, and check-out. Work withothers in a team environment.
• Schedule patients for laboratory tests, medical examinations,and consultations. Relay information to patients regardingpreparation for laboratory tests and examinations.
• Coordinate visits either within the department or betweenseveral departments. Telephone and interview patients and/or familymembers to obtain accurate pre-registration information and toconfirm appointments. Print and mail directions, maps, feeschedules, and department specific information to patients. Sendmedical questionnaire forms to patients to obtain missinginformation. Verify and enter pre-registration and insuranceinformation into the computer system and prepare daily printedschedules for designated areas. Obtain and/or verify patient'sdemographic data by phone or in person. Confirm appointments bytelephone and/or mail. Fill vacancies due to cancellations.
• Obtain pre-certifications as required by patients' health careinsurers or managed care providers. Register patients for clinicalappointments using computerized database. Inform patients of costsof care being provided, and guide them to appropriate resources forfurther information, guidance, or assistance. Arrange or assist inarranging patient transportation.
• Answer phones and provide routine information to callers. If apatient has to be admitted to the hospital, take care ofadministrative tasks of admission so that the patient may godirectly to the floor.
• Review patient charges and extract chargeable items. Collecttime of service payments, issues receipts, and prepare cashsettlement records. Input diagnostic and procedure codes to TAPsystem for computer billing. Discuss patient charges, ifappropriate, with patients and/or patients' families. Work withavailable downtown and local support to evaluate eligibility foralternative sources of financing such as Medicaid, Patient CareFunds, loans or other payment sources. Refer patient to appropriateoffice and ensure application for funds has been made. Preparepatient's statement of charges and review with patient.
• Assist with basic insurance and third party queries and explainpayment policies. Mail lab and patient result letters, file, createand maintain paper and electronic patient charts, provide accurateand timely messages to MDs, fulfill HIPAA compliant ingoing andoutgoing medical records requests, manage incoming and outgoingfaxes, provide accurate appointment entry/check in/ check out.

Certified Medical Assistant Responsibilities: 50%

Clinical: Participates in the care of the patient, under the directsupervision of the Physician and in collaboration with thehealthcare team.

• Collects patient information and assessment data. Obtains andrecords patient’s vital signs: temperature, pulse, respirations,blood pressure, weight and height. Reports assessment findings topractitioner, and records on appropriate documentation forms in atimely manner. Obtains additional data from patient and significantother based on initial data collection. Performs chart review priorto clinic visit to obtain historical data.
• Monitors patient status recognizing and reporting abnormalfindings or changes in condition.
• Organizes patient care activities based on assessmentfindings.
• Confirms and clarifies written orders prior to implementationof delegated tasks.
• Maintains and uses principles of aseptic techniques andinfection control when performing clinical duties and tasks.
• Under clinical supervision, performs delegated procedurescommon to the specialty area in a safe, effective, and efficientmanner according to Clinical Practice Policy and Procedures.
• Assists practitioner in identified patientprocedures/treatments/examinations, (preparation, positioning,supplies, equipment). Proactively problem-solves and identifiessolutions to barriers to safety.
• Appropriately obtains and manages specimens, including:labeling, form completion, transport to laboratories, and logmaintenance. Performs quality control for waived testing.
• Recognizes emergency situations and implements emergencyprocedures according to clinic guidelines. Administers first aid,CPR, and maintains emergency equipment and supplies.
• Provides appropriate patient education, health informationmaterials and community resource lists as directed, and maintainseducational supplies. Identifies patient’s need for additionalinformation, and refers to appropriate healthcare resources.
• Perform injections, including but not limited to, flu,Hepatitis A, B, and C
• Know how to administer breath tests and capsules
• Take pre-visit vitals, including but not limited to, weight,blood pressure, temperature
• Obtain lab results, and under MD guidance, does routine patientnotification of results.

Minimum Qualifications

• High school diploma or graduation equivalent andcertification/registration as a Medical Assistant (e.g. CMA, AAMA,RMA,AMT, NAHP) required.
• One year of work experience in customer service.
• Additional education may substitute for required experience tothe extent permitted by the JHU equivalency formula.

Classified Title: Patient Service Coordinator/Medical Assi
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.60 - $29.50 HRLY ($46,800 targeted;Commensurate w/exp.)
Employee group: Full Time
Schedule: M-F 8a - 5p
FLSA Status: Non-Exempt
Location: JH at Greenspring Station
Department name: SOM DOM Cardiology
Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to apre-employment background check.

The following additional provisions may apply depending on whichcampus you will work. Your recruiter will adviseaccordingly.

During the Influenza ("the flu") season, as a condition ofemployment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meetthis requirement may result in termination of employment.

The pre-employment physical for positions in clinical areas,laboratories, working with research subjects, or involvingcommunity contact requires documentation of immune status againstRubella (German measles), Rubeola (Measles), Mumps, Varicella(chickenpox), Hepatitis B and documentation of having received theTdap (Tetanus, diphtheria, pertussis) vaccination. This may includedocumentation of having two (2) MMR vaccines; two (2) Varicellavaccines; or antibody status to these diseases from laboratorytesting. Blood tests for immunities to these diseases areordinarily included in the pre-employment physical exam except forthose employees who provide results of blood tests or immunizationdocumentation from their own health care providers. Anyvaccinations required for these diseases will be given at no costin our Occupational Health office.

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