Lead Server - Rosella

Lead Server - Rosella

Rosella Sushi, a sustainable and innovative sushi restaurant in the heart of Kennebunkport, is seeking an experienced and motivated Lead Server to join our team. This is a key front-of-house role for someone who is passionate about hospitality, thrives in a fast-paced environment, and enjoys leading by example.

Essential Job Functions:

• Leads the service staff, including servers, hosts, and support staff during daily and nightly shifts, while taking a maintaining a section of guests of their own.
• Create effective, cost-efficient schedules for assigned F&B team based on forecast and budget in conjunction with the Director of F&B.
• Responsible for initial and continued training of the front of house service staff, including adherence to uniform/appearance policy, service training, POS systems.
• Communicates any employee issues such as time and attendance policy, job performance, etc. to the Director of F&B.
• Completes beverage program ordering on a weekly basis. Includes all liquor, beer, wine, non-alcoholic beverages, and items to be used in cocktails. Maintains appropriate stocking, organization and pars of said items.
• Lead daily pre-meals/stand-up meetings, developing topics to discuss such as operational focuses, safety issues, in-house VIPs, specials, food and beverage education, guest feedback, etc. Provide proactive communication of all standards to staff.
• Ensure compliance with all F&B operational procedures. Work with KRC Senior F&B Director on development of SOPs as needed.
• Update POS with pricing, specials, menu changes, etc.
• Intentional guest engagement through "touching tables" and ensuring guest satisfaction at all times.
• Assist kitchen staff with expediting of food, ensure service staff is assisting to run food and prepare takeout when possible.
• Responsible for bar program, creating cocktail lists, determining wine and beer offerings, connecting with new vendor options, pricing out beverages, and oversee requisition of liquor and adherence to beverage standards.
• Complete server shift closing procedures such as ensuring all checks are closed, collect cash deposit, collect server cash tips, count change bank accurately, collect server receipt cash outs, ensuring they are placed into the safe in manager office.
• Coordinate workflow to ensure a smooth-running operation.
• Assist team members as needed and as much as possible to promote a positive teamwork environment.

The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond//Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort//Ocean Restaurant, Kennebunkport Inn//The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel//Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, and the Lodge on the Cove//The Dory.

KRC is proud to offer competitive wellness options and perks for both Part Time- and Full-Time employees.

• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
• Flexible and understanding work-life equality
• Family Matters Program of 3+ months paid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Gold Card annual complimentary restaurant allowance for managers
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including training and tuition reimbursement
• Relocation assistance to temporary employer housing
• Incentive opportunities for both hourly and managerial roles
• Supportive, open workplace culture
• Company-funded Employee Assistance Program for life and mental health resources

Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.

As a Kennebunkport Resort Collection employee, we welcome you to join us in making a community impact. Our KRC Cares team partners with community leaders and like-minded businesses to advance our community services, such as toy drives, beach cleanups, and other charitable causes around the community. Our Community Impact project allows a 1% Impact Fee to be donated to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.

Kennebunkport Resort Collection offers customized learning opportunities for all employees. We work to carve out a path for internal leaders with motivated career goals. Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities are just some of the ways we support our associates.