Sales & Service Coordinator

Sales & Service Coordinator

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric's innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential 'Linc' that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries.

Location: Plymouth - 46247 Employment Status: Salary Full-Time Function: Administration Pay Range: $57,798 - $82,569 Target Bonus: 10%

Position Summary RedViking is seeking a detail-oriented Sales Administrator to support commercial operations and sales execution. This role is responsible for maintaining customer and sales data, managing CRM lead routing, coordinating representative and certification programs, supporting contract administration, and ensuring efficient day-to-day sales operations.

Key Responsibilities

• Create and maintain customer accounts in CRM and ERP systems.
• Maintain accurate sales, customer, and opportunity data.
• Route inbound leads to the appropriate sales representatives and track follow-up activities.
• Coordinate manufacturer representative onboarding, documentation, and certification requirements.
• Support contract administration, including customer agreements and terms & conditions review workflows.
• Maintain records of contracts, renewals, and commercial documentation.
• Generate sales reports, dashboards, and other commercial metrics.
• Assist with quotes, customer communications, and sales documentation.
• Coordinate sales meetings, trade shows, and other administrative activities.
• Support continuous improvement of sales processes and data management practices.
• Responsible for order entry and management of customer purchase order portal access, ensuring accurate processing and timely updates.

Qualifications

• 2+ years of experience in sales administration, commercial operations, or related roles.
• Experience with CRM and ERP systems.
• Strong Microsoft Office skills, particularly Excel and Smart Sheets.
• Excellent organizational, communication, and multitasking abilities.
• High attention to detail and data accuracy.
• Preferred Experience in manufacturing, automation, or industrial equipment industries.
• Experience with Salesforce, HubSpot, or similar CRM platforms.
• Knowledge of contract administration and customer terms & conditions management.

Core Competencies

• Organization and Attention to Detail
• Customer Focus
• Communication
• Data Management
• Problem Solving
• Team Collaboration
• Process Improvement

Education & Experience

Associate's degree in Business Administration, Marketing, Communications, or a related field; Bachelor's degree preferred. Equivalent combination of education and relevant experience will be considered. 2+ years of experience in sales administration, commercial operations, customer service, or a related business support role.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

Nearest Major Market: Detroit Job Segment: ERP, CRM, Machinist, Welding, Technology, Manufacturing