Senior VIP Relationship Specialist

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.

Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

About the Role

We are looking for an experienced and driven Senior VIP Relationship Specialist to join our VIP team in Brazil. In this senior role, you will serve as the primary point of contact and trusted advisor for our high-value clients in the region. You will be responsible for elevating the customer experience, fostering long-term client loyalty, and leading localized initiatives to drive business success and market share within the Brazilian and broader LATAM crypto ecosystem.

Key Responsibilities

• Portfolio Management & Acquisition: Drive client acquisition and deliver high-touch relationship management for a dedicated portfolio of premium institutional and high-net-worth (HNW) clients in Brazil.
• Relationship & Engagement: Build strong rapport and trust with existing VIP clients through frequent, personalized, and sustained communication, ensuring high retention and platform loyalty.
• Process Optimization: Take ownership of designing and optimizing key customer service processes and systems tailored to the local market, establishing management rules, and tracking the life-cycle status of key accounts.
• Data-Driven Analysis: Analyze client trading behaviors, identify unspoken or sophisticated needs, and prepare comprehensive key customer analysis reports to inform localized product and service strategies.
• Cross-Functional Collaboration: Act as the strategic liaison between Brazil VIP clients and internal stakeholders (Product, Compliance, Operations, and Tech teams) to deliver optimal, seamless, and compliant service solutions.

Qualifications

• Proven Track Record: A well-established client network in Brazil/LATAM, including institutional clients, high-net-worth individuals (HNWIs), family offices, private banking clients, brokers, or futures institutions.
• Industry Experience: Direct experience working within crypto trading platforms, digital asset exchanges, or fintech pioneers is highly advantageous.
• Financial Background: Minimum of 4-6 years of prior experience in sales, account management, or client services within international financial institutions, commercial/private banking, or asset management.
• Language Proficiency: Native or bilingual fluency in Portuguese (both written and spoken) is mandatory, along with professional proficiency in English for cross-border corporate communication.
• Adaptability & Resilience: Proven ability to thrive under pressure, manage tight deadlines, and excel in a fast-paced, multi-tasking environment.
• Crypto Passion: Demonstrates a deep enthusiasm for the web3 and cryptocurrency industry, with a sharp understanding of the latest trends, regulatory shifts, and innovations in the Brazilian market.

Why Join Us

At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include:

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.