Director, Patient Experience Innovation
Merck
Job Description Serves as the day-to-day bridge between brand teams and the Patient Support CoE for assigned therapeutic areas, owning TA‑specific insight generation, patient journey mapping, and implementation support for critical capabilities. Accountable for translating designs and patient‑facing capability concepts into operational and scalable solutions - ensuring new capabilities fit into the broader architecture or new capabilities deploy without disrupting live patient support operations. Key Responsibilities Understand and pressure test TA‑specific patient support designs, including workflow assumptions, operational feasibility, and #J-18808-Ljbffr Merck
Vacancy posted 3 days ago
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