Director, Data Center Operations

Director, Data Center Operations At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed‑use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community—we’re a well‑oiled machine! That’s why our team is looking to add a Director in Data Center Operations. As a Facility Operations Director, you will be accountable for the oversight of facility management and infrastructure operations at our “Critical Facilities” (two data centers and one processing center) and several corporate office facilities (primarily located in Illinois and Utah). The ideal candidate should: Understand local codes, OSHA, EPA, NFPA guidelines Read and understand construction drawings and Mechanical, Electrical, Plumbing (MEP) submittals Be knowledgeable on Uninterruptible Power Supply (UPS), Generator, Computer Room Air Conditioning (CRAC), Chiller, Rooftop Unit (RTU), Heating, Ventilation, and Air Conditioning (HVAC) operations function and best practice maintenance programs Experience with critical equipment and systems commissioning processes in a data center environment Experience managing operations across multiple data center facilities Be knowledgeable in sustainability programs that support emission reduction targets and stay ahead of industry trends and best practices Build understanding and drive consensus across diverse groups towards successful outcomes Be able to unify teams around a clear scope of work while developing solutions tailored to customer needs Demonstrate a strong command of stakeholder engagement to inspire diversity of thought and foster progress on GWS priorities Demonstrate broad knowledge of multiple roles and functions, and leverage that knowledge into tangible benefits, including associate development Draw on experience and broader business knowledge to drive strategic analyses, manage risks, and make sound decisions Effectively communicate with a tailored approach to multiple stakeholders in cross‑functional teams Integrate values into every interaction, celebrate team wins and set an example for other associates to follow, ensuring the team is solving the right problems and navigating to solutions through clear, logical decision making Key Responsibilities Lead a team of facility operations associates primarily dedicated to our data and processing centers Provide oversight of a third‑party facilities management and engineering team to execute key responsibilities and monitor Key Performance Indicator metrics Partner with the Technology line of business to ensure compliance with our inter‑company service level agreement for data center facility oversight and management Partner with project managers and engineering to comply with corporate change control processes for maintenance and construction efforts for critical systems Support both internal and external audit requests as needed Support critical response teams during a crisis or emergency Monitor critical systems uptime for Capital One facility infrastructure Align operations with capacity, performance, and sustainability objectives; oversee optimization initiatives that reduce Power Usage Effectiveness (PUE), improve utilization, and control operating costs Conduct and maintain site inspection documents for properties within your assigned area Audit site records for compliance with OSHA, NFPA and EPA required reporting Maintain operations in accordance with Local, State and Federal Laws Review and provide input for operational and capital expense budgets Support infrastructure and MEP capital projects and building systems commissioning Support annual updates of all critical equipment assets, their general condition, and end‑of‑life status Basic Qualifications Bachelor’s Degree or Military Experience At least 7 years of experience in data center operations or infrastructure management At least 7 years of experience in commissioning critical systems Preferred Qualifications 10+ years of experience in data center operations or infrastructure management 10+ years of experience in compliance for OSHA or EPA 5+ years of experience in optimizing sustainability programs At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Compensation Riverwoods, IL: $173,000 – $197,400 for Director, Workplace Services. Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. CapitalOne promotes a drug‑free workplace. CapitalOne will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article23‑A of the NewYork Correction Law; SanFrancisco, California Police Code Article49, Sections4901‑4920; NewYork City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. #J-18808-Ljbffr