Director of Operations

Operations ManagerWe are seeking an energetic and hands-on Operations Manager to support evening hotel operations at the Residence Inn by Marriott San Diego Downtown/Gaslamp Quarter. This position directly oversees operations for Toasted Barrel while supporting overall hotel operations as the Manager on Duty for the property.The ideal candidate is a motivated hospitality leader who is passionate about food and beverage, guest experience, team development, and delivering elevated service standards across all areas of the hotel.This position primarily works evening shifts and requires weekends and holidays based on business needs.Job Requirements:Oversee daily food and beverage operations to ensure service standards, operational efficiency, and guest satisfactionSupport overall evening hotel operations while serving as Manager on Duty for the propertyMaintain a visible and active presence throughout the hotel and outlet to support team members and deliver an elevated guest experienceDrive food and beverage revenue through promotions, menu development, package offerings, and sales-driven initiatives designed to increase outlet performanceOversee food and beverage operations for meetings and events within the hotel's meeting spaceMonitor inventory levels, ordering, vendor relationships, and cost control initiativesAssist in developing and achieving departmental financial goals, budgets, and labor targetsIdentify revenue opportunities, operational improvements, and potential challengesLead, coach, and develop the food & beverage team while fostering a positive, accountable, and guest-focused cultureEnsure team members are properly trained on service standards, operational procedures, sanitation, responsible alcohol service, and health code complianceMaintain high standards of sanitation, cleanliness, safety, and food & beverage quality throughout the outlet and hotelSupport front desk and guest service operations as needed to ensure overall guest satisfaction and smooth hotel operationsJob Qualifications:Previous hotel operations experience required; food and beverage leadership experience preferredExperience overseeing restaurant, bar, and/or meeting and event operations preferredAbility to operate hotel POS and PMS systemsAbility to multitask, prioritize, and manage time effectivelyHighly motivated team player with strong initiative and leadership skillsAbility to anticipate, identify, and resolve operational and guest service issues as neededAbility to work well in stressful situations while maintaining professionalism and service standardsReadily available and approachable for guests and team members while providing excellent guest serviceThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.Team Member Wellness Program: How We Thank You For All You Bring To The TeamRewarding Benefits Package:Healthcare including Medical, Dental, and Vision InsuranceHSA & FSA plans available!Dependent care FSAIdentity Theft Protection InsuranceCommuter benefits including transit & parkingPet InsurancePTO and Payroll Incentives for Annual Wellness ExamsEmployee Assistance ProgramWellness Subscriptions including access to gyms, financial planning, counseling, and legal servicesPaid Sick and Vacation TimeFamily Leave401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contributionRewarding Hard Work:Incentive based bonus programFree room nights at our hotels and employee discounts within your hotel brandDiscounts for friends and family within your hotel brandTeam Member recognition and bonusDiscounted tickets to theme parks, musicals, movies, and more through Tickets at WorkCareer Growth through our in-house training program with a path personalized to your desired goalsReferral bonus program to ANY of our locationsEqual Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.