Overnight Front Desk Agent

Overnight Front Desk Agent Role

The Overnight Front Desk Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns. The Overnight Front Desk Agent welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Responsible for night audit procedures of the front office.

What We Are Looking For:

• Excellent personal presentation and interpersonal skills.
• Outgoing personality and a can-do approach to any task!
• Good problem solving ability and proficiency in Hotel property management systems.
• Work Authorization and fluency in reading, writing, and spoken English is required.
• The Overnight Front Desk Agent position requires continuous standing for 8 hours a day.
• Previous hospitality experience in a similar role is ideal.

What We Are Offering You:

Four Seasons believes in offering the best to the best when it comes to employee benefits!

• Lucrative salary!
• Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days!
• Time off plans starting at day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.