Automotive Service Dispatcher

Service Dispatcher

Bettenhausen Chrysler Dodge Jeep & Ram is looking for a service dispatcher to join our growing team in Lockport, IL.

The dispatcher/shop manager must be able to organize, lead, and control the flow of work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. We are looking for someone dedicated to a job well done/fixed first visit and a willingness to go above and beyond for our customers and team.

Duties and Responsibilities:

• Work with service team to maintain customer satisfaction rating
• Ensure all documents necessary for technicians are readily available and accounted for
• Work to accomplish forecasted goals that have been established by service management
• Maximize tech hours through fair dispatching practices and monitoring individual tech hours daily
• Properly assign jobs based on technician level (to meet warranty standards)
• Monitor technician staff to ensure efficient and safe work practices
• Check job status as often as necessary, at least two times per shift, and report to advisor any change in time promised
• Open and close repair orders as needed including managing Prep RO's, UCI's and CPOV's
• Handle routine complaints presented by staff and/or customers
• Ensure technicians follow warranty material disposition procedures
• Spot check RO's turned in by technicians to ensure the assigned work has been performed
• Monitor and mentor all levels of technicians (lube tech, apprentice, master tech) gain feedback, document, and discuss with service management to promote team improvement
• Spot check repairs to ensure quality and timely completion
• Maintain a high level of organization and cleanliness in shop, storage/tool room and service lot
• Maintain and manage special tool inventory
• Other duties as assigned

Qualifications:

• At least 2 years of service dispatch experience or
• 3+ years' experience as a service advisor at a dealership
• Technical automotive knowledge
• Demonstrated ability to manage others
• Organized and friendly personality
• Automotive Dealership experience required
• Will need availability to work one evening per week and rotating Saturdays (1-2 per month)
• Salary dependent upon experience

Benefits:

• Health and Dental
• Vision
• Short Term Disability
• Life Insurance
• Accident, Critical Illness, Cancer, and Hospital Insurance
• 401K Plan
• PTO
• Employee Assistance Program
• Free College Program through our partnership with Strayer University