Customer Experience Specialist

Company Description Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S. Job Description We are looking for a Customer Portal Specialist to join our Rexel USA team in Missouri City, TX! Summary: The Customer Portal Specialist is responsible for managing customer portal billing across several key accounts which includes assisting branches with set up of customers in Bill Trust, keying of invoices into the customer portals, assisting with dispute resolution, and working closely with the credit team to provide invoice status updates by going into each portal to research payment information. What You'll Do: Ensure Invoices are submitted timely per customer guidelines Research, reconcile, and review e-billing submissions for accuracy and resubmit invoices if necessary Escalate issues and approvals as needed Review all web-based customer’s open Accounts Receivable per credit and branch’s request Special projects and other duties as assigned (POD request, focused account reviews, etc.) Work with branches on aging dispute resolution Other duties as assigned Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. Qualifications What You'll Need 1+ years of billing/data entry experience preferred Data entry, billing, dispute resolution, and/or customer service experience a plus High School or GED - Required 4 Year / Bachelor's Degree - Preferred Knowledge, Skills & Abilities Intermediate Excel Skills Detailed/Organized Must be able to listen and follow directions quickly and efficiently Experience with a wide array of e-billing portals preferred Professional written and verbal communication skills Ability to work efficiently both independently and as part of a team, while showing a solid work ethic in a fast-paced, demanding environment Possess excellent research and follow-up skills Additional Information Physical Demands: Sit: Must be able to remain in a stationary position - Constantly - at least 51% Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50% Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51% Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51% Weight and Force Demands: Up to 10 pounds - Occasionally - up to 20% Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law. Our Benefits Include: Medical, Dental, and Vision Insurance Life Insurance Short-Term and Long-Term Disability Insurance 401K with Employer Match Paid vacation and sick time Paid company holidays plus flexible personal days per year Tuition Reimbursement Health & Wellness Programs Flexible Spending Accounts HSA Accounts Commuter Transit Benefits Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. Employee Discount Programs Professional Training & Development Programs Career Advancement Opportunities - We like to promote from within Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law. #J-18808-Ljbffr