12-volt A/V Technician Manager

12-volt A/V Technician Manager

At Crutchfield, our innovative company culture is centered around helping our employees succeed while delivering best-in-class service to our customers. We're looking for a 12-volt A/V Technician Manager to join our team based in Charlottesville location. If you haven't heard of us, we're a unique blend of things: an acclaimed, national online retailer, a family-owned business that's Virginia-based, and a community-oriented group of consumer electronics enthusiasts. In short, we sell fun stuff and love doing it! For the 4th year in a row, we've been named as one of the Best Places to Work by Virginia Business Magazine and Best Companies Group.

Position Overview:

As a 12-volt A/V Technician Manager, you will play a key role in overseeing the installation operations of our 12-volt products in customer vehicles. This position requires a combination of technical expertise, leadership skills, and exceptional customer service. The ideal candidate will have a strong understanding of audio and video gear, and a passion for delivering top-notch service.

Responsibilities:

• Perform installation of a variety of 12-volt accessories, including A/V source units, factory replacement speakers, amplification, integration devices, safety and collision avoidance systems, and remote-start/security systems.
• Oversee the installation process of 12-volt products in customer vehicles, ensuring quality workmanship and adherence to safety standards.
• Manage and lead a team of skilled installation technicians. Provide training, guidance, and support to ensure the team's success.
• Implement and maintain quality control measures to ensure installations meet company standards and meet customer expectations.
• Interact with customers regarding their installation appointments and address any related concerns.
• Work closely with the inventory team to ensure the availability of necessary installation materials and products.
• Identify opportunities for process improvement, cost reduction, and enhanced customer satisfaction. Implement best practices to drive operational excellence.

Qualifications:

• Knowledge of 12-volt systems and automotive electronics
• Fiberglass and woodworking fabrication is a plus
• Leadership mindset and ability to inspire others to perform to the best of their ability
• Excellent communication and customer service abilities
• Organized with a keen eye for detail
• Problem-solving and decision-making skills
• Ability to work in a fast-paced environment
• Ability to stand, crouch for extended periods of time in our climate-controlled installation bay
• A valid driver's license with acceptable driving record

Schedule:

This is a full-time position with regular hours from 8:45 AM to 6:00 PM. The schedule includes every Sunday off and every other Saturday off, creating a consistent and predictable workweek. Occasional overtime may be required based on installation schedules and business needs.

Salary and Benefits:

We offer a competitive compensation package that includes base pay and incentive pay with annual income potential from $50,000 - $62,000 with the ability to earn more based on performance. This full-time position comes with a comprehensive benefit package including two health insurance plans to choose from along with dental and vision insurance plan options. We also offer a competitive wellness program, tuition reimbursement, 401K retirement plan, and discounts on the fun stuff we sell. Relocation assistance may be available for the right candidate.

All full-time employees are also offered: short-term disability insurance and long-term disability insurance options, employer-paid life insurance and voluntary life insurance options, including those for spouse and children. FSA and HSA options are also available. Ask us about these benefits in your interview - we're glad to provide details!

For any questions or inquiries about this position, please contact our recruiting team by phone at View phone number on click.appcast.io.

Crutchfield is an equal opportunity employer, and we welcome applications from all suitably qualified persons regardless of their race, color, sex, sexual orientation, gender identity, national origin, ethnic origin, religion/belief, disability, veteran status, or age.