Service Desk Manager

Virtual Vocations Inc

To support client operations, the full-time remote Service Desk Manager will lead a service desk team, enhance service delivery, and ensure compliance with performance metrics while fostering a high-quality support experience in a complex IT environment. Key responsibilities Lead and manage the service desk team to deliver high-quality support services Monitor service desk performance and implement improvements for customer experience Develop and maintain service desk policies, procedures, and documentation Required qualifications Minimum of 5 years of experience in IT service management Bachelor's Degree in Information Technology or a related field is required ITIL Foundation certification is required Experience with service desk software and enterprise support environments Strong leadership and team management skills

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Vacancy posted 3 days ago

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