Client Success Manager (ASC Revenue Cycle Management)

Client Success Manager ASC (Ambulatory Surgery Center)

The Client Success Manager ASC (Ambulatory Surgery Center) will be responsible for managing and growing client relationships within the ASC segment, ensuring successful delivery of Revenue Cycle Management (RCM) services from onboarding through long-term engagement.

This role requires a strong understanding of ASC billing, surgical procedures, coding (CPT/HCPCS), payer guidelines, and reimbursement models specific to outpatient surgical settings. The candidate will act as a liaison between clients and internal teams (onshore/offshore), ensuring high-quality service delivery, client satisfaction, and revenue optimization.

RESPONSIBILITIES:

• Act as the primary point of contact for ASC clients
• Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success
• Collaborate with operations, coding, billing, and AR teams to ensure accurate and timely RCM delivery
• Provide subject matter expertise in ASC billing, coding, payer requirements, and reimbursement methodologies
• Monitor and analyze KPIs (Days in AR, Net Collection Rate, First Pass Resolution Rate, denial rates, reimbursement trends)
• Lead implementation and transition processes, ensuring smooth onboarding of new ASC clients
• Conduct regular client meetings and Quarterly Business Reviews (QBRs)
• Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities
• Partner with onshore and offshore teams to ensure service quality and performance outcomes
• Act as a client advocate, ensuring expectations are met and exceeded
• Identify process improvements and optimization opportunities within ASC RCM workflows
• Support business development by providing insights on ASC client needs and market trends
• Ensure compliance with CMS guidelines, payer contracts, and ASC-specific regulatory requirements
• Travel as required based on client and business needs

IDEAL SKILLS WE ARE SEEKING:

• Strong expertise in ASC / Outpatient Surgery RCM processes
• In-depth knowledge of CPT, HCPCS coding, and surgical billing workflows
• Strong understanding of payer contracts, reimbursement methodologies (fee schedules, bundled payments)
• Excellent client relationship and stakeholder management skills
• Strong analytical and problem-solving abilities (denials, AR, revenue leakage)
• Proven ability to manage multiple clients and projects simultaneously
• Excellent communication, presentation, and interpersonal skills
• Experience working with offshore delivery teams
• Self-driven, detail-oriented, and highly organized

REQUIRED QUALIFICATION

• Bachelor's degree in a related field or equivalent experience
• 57 years of experience in Revenue Cycle Management, with direct exposure to ASC / surgical billing
• Strong knowledge of ASC billing, coding (CPT/HCPCS), payer guidelines, and compliance
• Experience managing client relationships in a healthcare/RCM environment
• Experience working with U.S. healthcare providers and payer systems