IT and Business Systems Specialist

Role: IT and Business Systems Specialist Organization: StoneArch Logistics Website: Scope: Full-Time (FTE) Location: Minneapolis, MN (In-Office) Reports To: Head of Information Technology Compensation: $60,000 to $70,000 USD + Performance Incentive About StoneArch Logistics StoneArch Logistics is a rapidly growing, service-led 3PL with an entrepreneurial culture and a strong operational foundation, moving temperature-controlled, food-grade freight for national food and beverage brands. As the business scales, operational excellence, process discipline, and execution consistency are essential to supporting long-term growth. StoneArch runs on technology: McLeod TMS, EDI connections with customers and partners, Microsoft 365, and an in-house operations and analytics platform. Technology is one of our 4 Pillars, and our IT team is small, so everyone touches everything. The IT and Business Systems Specialist is being created to give the Head of IT a dependable partner who owns day-to-day support, takes routine administration off leadership's plate, and builds the tools and reports that help Operations, Accounting, and Commercial teams work faster. Why Join StoneArch? We are growing with intention: strategically focused, service-led, and guided by our 4 Pillars: 1) Growth 2) Operational Efficiency 3) Talent 4) Technology Gain hands‑on experience across the full IT stack (help desk, networks, Microsoft 365, McLeod, EDI, and software development) that most roles take years to provide Work side by side with the Head of IT, with direct mentorship and a clear path to a senior systems or Work on real systems from day one, including our in‑house platform built on Python, React, and Your work will directly impact service quality, team productivity, and how quickly we bring new customers live We invest in talent through paid training and certifications, and we reward ownership, accountability, collaboration, and measurable impact Performance Incentive: for individual and for team goal achievement Health, dental, 401(k), PTO, and paid training and certifications Fun, energetic work environment with leadership that invests in your success Substantive growth opportunities, including financial, as we reward strategic impacts Position Summary: The IT and Business Systems Specialist is StoneArch's go‑to person for technology in the office. This role is part help desk, part systems administrator, and part junior developer: supporting employees with hardware, software, and access; helping keep the network, servers, and Microsoft 365 environment secure and running; administering McLeod; setting up and monitoring customer EDI connections; and building features and reports in our internal platform. Expect roughly 40% user support, 30% systems and infrastructure, and 30% business systems and development, with that mix shifting as you grow. Nobody walks in knowing all of this. We want someone who already knows some of it, is curious about the rest, and gets real satisfaction from fixing things and learning how they work. Core Accountabilities (EOS Accountability Chart Utilized): User Support (Help Desk) Serve as the first call for employees with laptop, phone, printer, Teams, Outlook, and access issues Set up new hires and close out departures, including accounts, licenses, hardware, and system access Track every request through to resolution and keep requesters informed on status Networks, Servers, and Infrastructure Help keep the office network, firewall, Wi‑Fi, VPN, and phone system running Maintain Windows and Linux servers, Active Directory, DNS, and internal certificates Monitor backups, patching, and alerts, and help test restores and failover Microsoft 365 Administration Manage users, licenses, groups, shared mailboxes, and distribution lists in Entra ID and Exchange Online Support Teams, SharePoint, and OneDrive, and help maintain security settings including MFA and conditional access McLeod TMS Administration Support McLeod users on security, screens, reports, and setup questions Troubleshoot issues with McLeod support, including tracking (MacroPoint, FourKites), imaging, and integrations Help test and roll out McLeod upgrades and new features EDI Setup and Support Set up and test new customer and partner EDI connections (204 tenders, 990 responses, 214 status, 210 invoices) over AS2 and other channels Monitor EDI traffic and resolve failed or rejected transactions Internal Platform Development Build and maintain features in our internal web platform (Python/FastAPI, React, PostgreSQL, Docker) Write SQL to answer business questions and build reports and dashboards for Operations, Accounting, and leadership Use AI coding tools to work faster and safely, following our Git branch, review, and deploy process Take on new requests and projects as they come in and recommend better ways of working Document what you build and fix so the next person can follow it Other duties as assigned to support growth Success Measures (EOS Scorecard): Help desk requests resolved within agreed response and resolution times Uptime of the network, servers, McLeod, EDI, and the internal platform New customer EDI and API connections live on schedule Features and reports shipped, and the time they save the business Growth Path and Early Rocks: First 30 Days: Learn the office, our people, and our systems. Own help desk tickets, onboarding, and offboarding. 60 Days: Handle routine Microsoft 365 and McLeod administration independently. Shadow EDI setups and server work. 90 Days: Complete an EDI setup with support. Ship your first internal platform change through our review and deploy process. 6 to 12 Months: Own one area outright (for example EDI or McLeod administration) and take on larger Qualifications and Competencies: 1 to 3 years in IT support, systems administration, or a technical role (internships count) Solid working knowledge of Windows, Microsoft 365, and hardware and software troubleshooting Basic networking: IP addressing, DNS, DHCP, VLANs, firewalls, and VPN Clear, patient communication with non‑technical coworkers Able to work in-office in Minneapolis and provide after‑hours support when a critical system is down Preferred Qualifications Associates or Bachelors degree in IT, computer science, or a related field, or equivalent hands‑on experience Linux command line, Docker, or Git SQL Server or PostgreSQL Entra ID, Exchange Online, or Intune administration Experience with a TMS (McLeod a plus) or in freight, logistics, or supply chain EDI (X12) or API integrations Certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 (MS‑102) Internal Customer Service Problem Solving and Troubleshooting Curious and Self‑Directed Learning Communication and Professionalism Time Management and Prioritization Attention to Detail Security and Confidentiality (including keeping customer, rate, and carrier data out of public AI tools) Full-Time Equivalent (FTE) In‑Office in Minneapolis, MN, standard US business hours, with occasional after‑hours support Performance Incentive: for individual and for team goal achievement Health, dental, 401(k), PTO, and paid training and certifications Fun, energetic work environment with leadership that invests in your success Substantive growth opportunities, including financial, as we reward strategic impacts StoneArch Core Values and Leadership Competencies We need to ensure this future team members Values align with ours and that we are: 1. Serving 2. Accountable 3. Growing 4. "A- Team" We hire to the EOS GWC standard: the right person Gets it, Wants it, and has the Capacity to do it. Diversity Commitment: StoneArch Logistics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr