Crisis Clinician I (Safe Harbor Behavioral Health)

Crisis Clinician I

UPMC Western Behavioral Health at Safe Harbor is excited to welcome a passionate and driven Crisis Clinician I to our Crisis Intervention team!

Join our close-knit Crisis Intervention team, focused on providing 24/7 support through phone services, mobile response, and walk-in assessments. Under the supervision of the Crisis Clinician Supervisor, this role delivers compassionate, client-centered care to individuals of all ages experiencing self-identified crises. Responsibilities include providing crisis counseling, de-escalation, and support via the crisis and 988 lines, conducting clinical assessments, coordinating services and referrals, and responding to community-based calls to meet clients in person as needed. Clinicians work within a supportive shift structure alongside a supervisor, with access to ongoing guidance from the Clinician Supervisor and Director. The team fosters a highly collaborative, supportive environment with strong leadership presence and active team-building efforts.

This is a swing shift position, 11am-9pm. Schedule is built on a six-week rotation. Some weekends and holidays will be required. The dress code is business casual, and parking is provided on site at no cost.

While crisis work is challenging, it's deeply rewarding—and our team-building committee promotes staff wellness, connection, and a positive work culture. Our Total Rewards Program goes beyond healthcare, providing comprehensive benefits to support your overall well-being. To further invest in your future, we are excited to offer a sign-on bonus of up to $5,000! If you're passionate about making a real, tangible difference in the lives of those in our community, we warmly invite you to apply today!

Responsibilities:

• Provide crisis services in a community and/or office setting, including assessments, counseling and crisis planning.
• Manage crisis situations independently using positive approaches and motivational interviewing techniques.
• Complete consumer and family crisis assessments (face-to-face and by phone) and provide follow-up via phone or mobile visits.
• Support consumers by promotion stability, coordinating referrals, and negotiating appropriate services.
• Maintain accurate documentation, complete required paperwork, and navigate insurance processes and authorizations.

Qualifications:

• Bachelor's degree in psychology, Counseling or Social Work WITH one year of mental health direct care experience
• OR master's degree in psychology, Counseling or Social Work required.
• Other fields of study may be considered with coursework of at least 12 credits in human services and/or relevant mental health experience.
• Work history that includes phone triage, as well as an in-depth knowledge and proven skill at doing psychiatric assessments.
• Experience in mental health crisis intervention, case management, or in home therapy preferred.
• Excellent, recovery-oriented interpersonal relations.
• Ability to work shifts, weekends, holidays, and to assume on call responsibilities.
• May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients.
• Transportation of medication is limited from one department to another.
• Licensure, Certifications, and Clearances: Act 31 or Act 126 must be obtained within 90 days of hire or transfer.
• Cardiopulmonary Resuscitation (CPR)
• Comprehensive Crisis Management (CCMC)
• Driver's License
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran