Medical Assistant (MA) - Primary Care

Medical Assistant

Location: Outpatient clinic, Missoula, MT Clinic Hours: 7:30-4pm, M-F, 30 min lunch

Company Description:

Greater Good Health is a fast-growing organization delivering care to older adults in access starved communities. Our innovative model is led by Nurse Practitioners and focused on outcomes, not volumemeaning we prioritize quality over quantity, spend more time with our patients, and are accountable for their health and well-being.

Whether through our own senior-focused primary care clinics or our suite of integrated clinical solutions for health plans and provider groups, we are making value-based care more accessible and more effective. We help reduce avoidable healthcare costs, improve clinical outcomes, and create a best-in-class patient experience.

If you're passionate about transforming healthcare and delivering meaningful care to those who need it most, Greater Good Health offers a purpose-driven, collaborative, and supportive environment where your work can make a lasting impact.

The Role

Reporting directly to Greater Good Health's Clinic Manager, the Medical Assistant will lead patient care in our clinic in the Missoula area. This role will be responsible for delivering an exceptional patient experience by working closely with the Nurse Practitioner to provide holistic, high touch, coordinated care for a panel of senior patients.

Day-to-Day Responsibilities

• Deliver exceptional clinical care to patients and support functions related to patient care activities.
• Actively engages and manages patient panels in partnership with the Nurse Practitioner acts as an extension of the NP to support delivery of high-touch, high-quality care.
• Acts as the patient's health care advocate; helps patient navigate necessary health care resources to support their care plan.
• Ensures efficient clinic flow by rooming patients in a timely manner and assisting the provider with staying on schedule.
• Completes pre-visit activities including gathering and verifying all relevant information about patient's health, preparing charts for the provider, prepping exam rooms, and escorting patients from the lounge to the room.
• Conducts visit activities including taking vitals, performing appropriate screenings, recording patient histories, reviewing medications, and preparing patients for any procedures or tests in the exam room.
• Provides patient education on preventative measures, lifestyle management, and disease management.
• Under the direction of the Provider, offers MA/LNP appropriate "visits", such as administering vaccinations and performing procedures, including but not limited to: ABI, spirometry, EKGs, etc.
• Oversees the laboratory and related activities including reviewing lab orders, drawing blood, collecting samples, and preparing specimens for laboratory shipment or analysis
• Supports the check-out process for patients.
• Supports post-visit activities; facilitates referral completion (specialty, lab, imaging, DME, etc.), patient care coordination activities, requests external medical records, and conducts follow-up outreach to patients and/or caregivers, as appropriate.
• Assists patients with scheduling for follow-up visits, diagnostic imaging and/or labs to ensure completion.
• Handles pre-authorization requests.
• Processes medical refill requests, tracks status, and schedules patients as required to fulfill refill requests.
• Ensures efficient patient flow by serving as the air traffic controller and flexing when needed to support patient rooming.
• Handles back-office phone calls

Promote Clinical and Safety Standards

• Maintains equipment for exam rooms and laboratory; stocks exam rooms while maintaining cleanliness and organization and disposes of contaminated items according to protocol.
• Disinfects and cleans treatment rooms following patient examinations; maintains safe, secure, and healthy work environment by establishing and following standards and procedures.
• Maintain all logs and required checks (i.e., refrigerator temperatures, emergency medications, expired medications, oxygen, etc.) per protocols.
• Responsible for immunization management from ordering, storing, and handling all vaccines; ensures the vaccine management plan is adhered to.
• Responsible for medication inventory management.
• Responsible for patient care quality and clinical outcome KPIs.

Promote and Support a Premier Patient and Teammate Experience

• Promotes high-quality patient care and outstanding patient experience as reflected in patient satisfaction scores.
• Collaborates with all members of the team to support one another and strives to ensure all peers feel successful in their day

Build a Strong Culture and Foster Community

• Welcomes all and care empathetically for patients and team members.
• Supports Nurse Practitioners and other clinic staff in patient care.
• Listen and observe the needs of each patient to ensure they are supported throughout their visit to provide an excellent patient experience.
• Participates in care team meetings to discuss patient care and clinic operations.

Promote Continuous Improvement and Nurture Growth

• Promotes and participates in GGH in-clinic and community outreach events.
• Takes on ad-hoc projects as assigned to help with clinic operations.
• Collaborates and expertly communicates with all team members so that patient needs are met throughout their visit and to assure a smooth patient flow.

Other Responsibilities

• Manages faxes relating to clinical documents for referrals, medication requests, discharge paperwork, etc.
• Supports medical record retrieval for empaneled patients.
• Triages inbound calls ranging from patient clinical inquiries, pharmacies, specialists, and ancillary providers.
• Conducts outbound calls to follow-up with patients, pharmacies, specialists, ancillary providers, and hospitals, as needed.
• Provide coverage to the other MAs/LPNs as needed.

What Will Make You Successful at Greater Good Health?

• Abilities and Values
• Drive Impact. Lead with intention and focus on execution. Adept at prioritization to ensure efficiency but always keeping the patient first.
• Influence. Strong communication skills with patients and their families, the care team, and leaders. Ability to connect and maintain strong relationships with patients.
• Conviction. We work hard and we're having a blast doing it. We know the work we're doing is changing healthcare dramatically for the better, and we know we're the team that can make it happen.
• Hustle and grit. Work well under pressure in a fast-paced environment, and flex into other areas and tasks when needed to get the job done.
• Community. You make GGH the best place to work for others around you. You live our core values.
• Value-based care. You champion commitment to quality, experience, and patient outcomes vs. volume, financial gain, and over-utilization.

Experience and Qualifications

• High School Diploma or GED equivalent
• Successful completion of initial Medical Assistant onboarding program
• 1+ years' experience as a Medical Assistant (Preferred)
• Primary Care experience is a plus
• Phlebotomy experience (Strongly preferred but not required)
• Current BLS certification endorsed by the American Heart Association (Preferred)
• 6+ months of laboratory experience (Preferred)

Perks and Benefits

• Competitive Compensation Package: We offer a competitive compensation package
• Comprehensive Medical, Dental, and Vision Benefits: Take advantage of comprehensive healthcare coverage, including medical, dental, and vision benefits, to prioritize your health and well-being. Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) available
• Paid Time Off and Parental Leave: Enjoy paid holidays, vacation time, and paid parental leave to maintain a healthy work-life balance and spend quality time with your loved ones
• 401K Program with Company Match: Plan for your future with our 401K program, featuring a company match, to help you save for retirement
• Wellness Resources: Access to BetterHelp sessions and a monthly wellness benefit to support your physical, mental, and emotional well-being
• Comprehensive Life and