Senior Director, Global Logistics

Senior Director, Global Logistics

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class

partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Job Overview: The Senior Director of Global Logistics is a senior enterprise leader responsible for setting the vision, strategy, and operational direction of WWT's worldwide logistics function. This role has broad accountability for end-to-end global logistics operations including inbound and outbound freight, import/export trade compliance, carrier and third-party logistics (3PL) management, freight audit and payment, logistics data analytics, and technology systems that support WWT's industry-leading supply chain capabilities.

Serving as a strategic partner to the Vice President of Supply Chain Operations, the Senior Director aligns logistics strategy with warehouse and integration center operations, customer commitments, and enterprise growth objectives. This leader develops and scales a high-performing, cross-trained logistics organization, builds and governs robust processes capable of absorbing WWT's significant and ongoing volume growth, and partners across the enterprise to elevate logistics-related communications, performance visibility, and continuous improvement.

The Senior Director manages a team of Directors, Managers, and Specialists and operates with a high degree of autonomy, taking calculated risks and making enterprise-level decisions aligned to WWT's long-range strategic and financial goals.

Key Responsibilities:

• Develop and champion a forward-looking global logistics strategy that supports WWT's growth trajectory, customer commitments, and supply chain transformation; serve as the senior subject matter expert advising the VP of Supply Chain, C-suite executives, and business unit leaders on industry trends, emerging technologies, and their operational and financial implications.

• Own the global logistics P&L and operating budget-including freight, transportation, customs/duty, 3PL fees, and technology investments-across all WWT regions and business lines; develop multi-year cost reduction roadmaps and present rigorous ROI analyses and business cases for capital investments and network design changes to senior leadership.

• Establish and sustain a culture of operational excellence, data-driven accountability, and continuous improvement; represent WWT logistics capabilities to external partners, customers, and industry forums as a recognized thought leader.

• Oversee end-to-end global transportation and trade compliance operations across all WWT facilities-inbound freight, outbound distribution, international logistics, reverse logistics, and last-mile delivery-across WWT's 5+ million square foot global network.

• Collaborate closely with the Senior Leadership of Warehouse Operations to synchronize inventory positioning, inbound receiving, outbound shipping, and integration-to-distribution handoffs supporting WWT's 1,000,000+ annual system integrations; define shared SLAs, performance metrics, and escalation protocols that span both functions.

• Design and continuously evolve scalable logistics processes, operating models, and governance frameworks capable of absorbing WWT's significant volume growth; hold Directors and Managers accountable for measurable improvement outcomes by benchmarking performance before and after major process changes.

• Drive initiatives to reduce dwell time, optimize dock utilization, and accelerate order-to-ship cycle times; strategically resolve the most complex escalated operational issues by guiding cross-functional teams to durable solutions that balance short-term demands with long-term strategic goals.

• Lead strategic sourcing, negotiation, and lifecycle management of global carriers, 3PLs, freight forwarders, and customs brokers across all modes and regions; secure contract terms and service commitments that maximize value for WWT while building resilient, long-term partnerships.

• Establish comprehensive performance scorecards covering on-time delivery, damage rates, cost per shipment, and capacity reliability; implement structured corrective action plans for underperforming partners and proactively manage capacity risk through diversified carrier strategies and contingency planning for disruptions and demand surges.

• Ensure full enterprise compliance with all import/export regulations, sanctions, and customs requirements across WWT's 200+ country footprint, including U.S. EAR/ITAR, EU dual-use controls, and regional customs laws; advise senior management and legal teams on current and emerging trade regulations that impact WWT and its customers.

• Support the implementation of internal controls to mitigate complex legal and regulatory logistics risks; develop and govern records management policies for logistics and trade compliance documentation, including retention schedules, audit readiness protocols, and regulatory reporting mandates.

• Lead the strategic roadmap, vendor selection, and governance of Global Trade Management (GTM) systems, Transportation Management Systems (TMS), and related logistics platforms; partner with IT and enterprise architecture teams to integrate with Oracle ERP, WMS, and customer-facing systems-ensuring data accuracy, end-to-end visibility, and scalability.

• Deliver real-time visibility into logistics KPIs, freight cost drivers, carrier performance trends, and customs cycle times; foster a data-first culture that drives informed decision-making at all organizational levels.

• Champion automation and AI-driven tools-including route optimization, predictive freight pricing, and customs classification automation-that reduce manual effort, improve accuracy, and create competitive advantage in WWT's global logistics operations.

• Lead, inspire, and develop a multi-level logistics organization of Directors, Managers, and Specialists spanning inbound, outbound, trade compliance, carrier management, and analytics; build succession plans and attract top talent aligned to WWT's growth ambitions and values.

• Provide whole-systems expertise to guide standardization and differentiation of logistics policies and operating models across WWT's global operations; build executive and cross-functional consensus for significant change initiatives by ensuring all perspectives are understood before implementation.

• This role includes assignment of work for specific WWT customers. Some customers have specific onboarding requirements, including background check and drug testing requirements that go beyond WWT's standard requirements. Ability to meet these requirements may be necessary for continued employment depending on the needs of the department.

Qualifications:

• Bachelor's degree in Supply Chain Management, Supply Chain, Operations, Business, or related field (advanced degree preferred).

• Minimum of 18 years of progressive experience in global logistics, supply chain, or a directly related field required, with demonstrated progression into senior leadership roles.

• Minimum of 10 years of supervisory and management experience, including at least 5 years leading director-level teams and driving enterprise-level cross-functional initiatives.

• 15+ years of hands-on experience with import/export trade compliance, U.S. and international customs regulations, and global logistics operations supporting enterprise-scale business.

• Warehouse/Operations Demonstrated experience working in close partnership with warehouse, distribution, and/or integration center operations at scale (1M+ sq ft / complex multi-site environments preferred).

• Expert knowledge of global supply chain and logistics operations, including inbound, outbound, and reverse logistics, transportation modes, distribution network design, and supply chain economics at enterprise scale.

• Deep, working knowledge of U.S. and international import/export trade compliance including EAR, ITAR, EU dual-use regulations, OFAC sanctions, and customs entry/clearance processes. U.S. Trade regulations expertise required.

• Proven expertise managing and strategically negotiating with global carriers, freight forwarders, 3PLs, and customs brokers across air, ocean, ground, and express modes.

• Advanced experience with Global Trade Management (GTM) systems such as Oracle GTM, Amber Road/E2open, or similar enterprise platforms; experience with TMS and WMS platforms and their ERP integrations required.

• Strong analytical, financial modeling, and data-driven decision-making capabilities; ability to synthesize complex logistics data into executive-level insights, business cases, and operational action plans.

• Outstanding leadership, communication, negotiation, and executive stakeholder management skills; demonstrated ability to influence and align senior leaders across business functions.

• Proficient in Microsoft Office Suite and enterprise web-based business applications; experience with BI/analytics tools (Power BI, Tableau, or similar) preferred.

• Experience with VAT/GST regulations and international trade finance instruments a plus.

• Knowledge of APAC, EU, and LATAM customs regimes and operational logistics environments strongly preferred.

• APICS CSCP, CSCMP SCPro, Six Sigma Black Belt, or Lean certification strongly preferred.

• S. Customs Broker's License is a significant plus.

• Fluency in English required; professional proficiency in additional languages is a plus.

• Must possess an elevated level of integrity, judgment, and professionalism, including in managing complex, sensitive, and highly confidential matters.

• Demonstrated ability to lead and inspire large, diverse teams in a fast-paced, high-growth, global environment with competing priorities and evolving business requirements.

• Qualified candidates must have a genuine interest in and ability to thrive in WWT's dynamic, entrepreneurial, and customer-obsessed culture.

People Management:

• This position manages a team and is responsible for recruiting, developing, and mentoring staff.

• Work is accomplished with significant autonomy, requiring independent judgment and decision-making.

Travel Requirements:

• Up to 25% (domestic and international).

Compensation/ Benefits

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $200,000 to $250,000 per year. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring

process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call View phone number on click.appcast.io and ask for Human Resources.