Senior Data Center Support Services Technician - Catalyst Military Program

Job Description

A military talent pathway into Oracle Cloud Infrastructure

Turn your military technical experience into your next career.

You've built technical skills in environments where reliability, teamwork, accountability, and mission execution matter. Catalyst Military is designed to help you put that experience to work at Oracle.

Oracle's Catalyst Military talent program creates a pathway for transitioning and recently separated service members, veterans, National Guard members, and Reservists to build careers supporting Oracle Cloud Infrastructure (OCI).

Prior commercial data center experience is not required.

We're looking for candidates with at least four years of relevant technical experience , gained through military service or through a combination of military service and other relevant technical experience.

Relevant experience may include information technology, networking and communications, electronics, aviation maintenance, electrical or cooling systems, equipment maintenance, or technical troubleshooting.

What Makes Catalyst Military Different

A career, not an internship. You'll join Oracle as a Senior Data Center Support Services Technician and be paid from day one.

A bridge from military to commercial technology. Prior commercial data center experience is not required. Your military technical experience provides the foundation, and Catalyst Military helps you apply that experience within Oracle's data center environment.

Structured support from the start. Your first six weeks include Oracle onboarding, technical foundations, supervised hands-on on-the-job training (OJT), manager coaching and feedback, and cohort-based learning.

Recognition of the experience you already bring. We evaluate the technical skills, troubleshooting ability, operational discipline, and experience you've developed-not simply your MOS, AFSC, NEC, or rating.

Your First Six Weeks with Catalyst Military

Catalyst Military provides a structured six-week technical transition designed to build on your existing experience while introducing you to Oracle's data center environment.

During your first six weeks, you'll:

• Complete Oracle onboarding and technical foundations specific to data center operations.
• Participate in supervised, hands-on OJT.
• Learn Oracle technologies, tools, processes, and operational practices.
• Apply your existing troubleshooting and technical skills within a commercial data center environment.
• Receive ongoing coaching, support, and feedback from your manager.
• Learn alongside a cohort of Catalyst Military participants making a similar career transition.
• Progressively build the Oracle-specific knowledge needed to contribute successfully within the data center environment.

You're not starting over. You're building on what you already know to launch your next technical career.

Responsibilities

Your Role

As a Catalyst Military hire, you'll progressively apply your existing technical experience while developing the Oracle-specific knowledge needed to support critical cloud infrastructure.

What You'll Do

Maintain and Troubleshoot Critical Hardware

You'll:

• Troubleshoot, repair, replace, and upgrade server components and related hardware.
• Apply hardware maintenance and troubleshooting best practices.
• Help maintain reliable performance throughout the equipment lifecycle.
• Share technical knowledge and best practices with other technicians as your experience grows.

Support Network Infrastructure

You'll:

• Support implementation of defined network communications and solutions.
• Validate cabling, network environment builds, and connectivity.
• Verify devices are connected and operating as expected.

Troubleshoot and Resolve Technical Issues

You'll:

• Manage work through technical ticketing systems and support resolution within established Service Level Agreements (SLAs).
• Troubleshoot technical issues and document actions and resolutions.
• Identify and escalate recurring problems and technical trends.

Operate Safely and Consistently

You'll:

• Follow Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and Data Center Change Control processes.
• Meet safety, security, site access, and operational requirements.
• Perform work safely and consistently within the data center environment.

Improve How We Work

You'll:

• Continue developing advanced repair and troubleshooting techniques.
• Identify opportunities to improve processes, procedures, and technical execution.
• Share technical knowledge and best practices with your teammates.

Work Across Teams

You'll:

• Collaborate with technical and non-technical teams, project teams, vendors, contractors, and colocation partners.
• Serve as a technical partner in identifying and resolving resiliency, reliability, and availability risks.
• Support quality execution and help develop less experienced technicians as your experience grows.

What You Bring

We're looking for candidates with a minimum of four years of relevant technical experience , gained through military service or through a combination of military service and other relevant technical experience.

Prior commercial data center experience is not required.

Your experience may come from one or more of the following areas:

• Information technology and systems
• Networking and communications
• Electronics and technical systems
• Aviation maintenance
• Electrical, power, HVAC, or cooling systems
• Equipment maintenance
• Technical troubleshooting and fault isolation

You should also bring:

• Strong problem-solving and troubleshooting skills.
• Strong communication, organization, and teamwork skills.
• Ability to learn new technologies and technical concepts.
• Ability to follow established technical processes and procedures.
• A commitment to safety, quality, accountability, and reliable execution.

Your Military Experience Can Translate

There is no single military specialty that leads to a career in Oracle data centers. Representative backgrounds may include:

• Army: 25-series communications and IT, 35T, and related technical specialties
• Air Force: 1D7-series and related electrical, HVAC, communications, electronics, and maintenance specialties
• Navy: IT, ITS, IC, ET, OS, CWT, and related technical ratings
• Marine Corps: 06-series communications and related technical specialties
• Coast Guard: Information Systems Technician and related technical specialties

Don't see your specialty listed? We still encourage you to apply.

These examples are representative, not exhaustive. We're interested in the technical skills, troubleshooting ability, operational discipline, and experience you gained through military service -not simply the MOS, AFSC, NEC, or rating on your record.

What to Expect

This is a hands-on, onsite role supporting a 24/7/365 data center environment. Candidates must be able to:

• Lift up to 50 lbs.
• Climb a 9-foot ladder.
• Stand and walk for extended periods.
• Work 10-12 hour shifts.
• Work rotating schedules, including nights, weekends, and holidays.
• Travel as required.
• Work onsite in a 24/7/365 operating environment.

This position may require consent to the processing of biometric data for identity verification and access control.

Visa sponsorship is not available for this role.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $27.64 to $56.83 per hour; from: $57,500 to $118,200 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling 1- in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.